Are you facing difficulties in international shipping? Do you have questions about shipping internationally?
If so, join this workshop where expert from DHL will help you understand the nitty-gritty’s involved in shipping internationally and also address your concerns on the same.
Date: Thursday 14th September Time: 4.00 to 5.00 PM (IST) Host: DHL India
You can submit your question now by clicking on Post reply button and the Workshop Host will try to answer the same during the workshop.
hello i am unaware about the international shipment rates i m getting enquiry from overseas.so could u help me out about the rates to usa,france,australia,canada...
Hello sir/ma'am i want to buy embroidery thread from china it is about 16000Rs and total weight 50kgs. so if i import through DHL then what is the overall cost including my 16000 i have to pay to get product at my doorstep. my other question is opening an a/c at dhl is free or not.
Dear drew2230, Its a Major con...........dont fall for it. Ebay accepts payments only from Paisa Pay or Pay Pal. Besides no seller is foolish enough to let you use a product for 10 days and then return the full money. If u pay peanut u get monkeys.....DONT FALL FOR IT....!!!
Dear ebay I am considering purchasing an item from a different state and the seller says they will ship it to me and have ten days to view and inspect it and then if not can return it and get my mnoney back. The money is supposed to be transfered through cs.support@ebay-security-centre.com I am worried about this being a con and that i will lose my money and not recieve the product. Do you know if this cs.support@ebay-security-centre.com is a safe and varifiable company or means?
Dear Receiver, I am a small seller from India. I am selling 10 to 20 items every month. Now I want to sell my products internationally. How can i start selling internationally as i do not have any sales tax no. or irc and i find it difficult as these are costly affair for me as i am a small seller. What documents are required if i want to sell internationally. the value goods i sell is less than rs. 50,ooo. Further how can I receive the payments from International customers in Indian rupees. Please guide me in detail.
DHL staff had discussion on international shipping needs but unfortunately i was not knowing regarding the ebay. As i'm a seller so got on the discussion board. I want to know that why DHL deny of carrying the numismatic item in the form of gold and silver and/ or other sorts of gemstone/jewellery. On confirmation from BlueDart courier which too denied. Actually this product are not smuggled but comes with the customes and taxed paid from HONGKONG based company. Then what is the procedure of sending such type of products??
Would like to get best possible rate per pound shipping from Los Angeles to Sydney AUSTRALIA (5 -10 days arrival).
What is the best dollar rate per pound
items 20 inch x 8 inch (x4)
Will be shipping every second day
THANKYOU
DHL Reply:
Dear ebay user,
If your business is registered in India, you can open a IMP account registered in India. This account allows you to Import shipments from over 220 countries and pay in local currency. An additional benefit is of 3rd country shipping. You can get shipments picked up from Non India origin and get them delivered to non India destination. As mentioned, you will need a DHL IMP account. Feel free to call DHL Toll Free helpline on 1800111345 and 30300345 (charged) with your specific query and we will be able to help you further. Also, rates are subjective to the volume that you will have and the frequency of shipping. Our Sales Reps will be able to guide you with the best possible rates for internationl shipping. In case you are from any location outside India, please check for local country office on www.dhl.com
I have IEC but don't know what are necessary documentation is there along with IEC for shipping the item to abroad..? as I have asked many courier service but they aren't able to reply in better way so also consult with the advocate, the advocate suggested me to have sale tax no. and membership from some related Organisation such as for handicraft item.
And the process regarding having sale tax no. and membership, I found its very difficult infact of all its cost as Im not a big seller or having any business background. Its only I want to start something.
Its also possible that Im only able to sell 2-5 Items per month. So, How it should work for a very small seller as me..?
Thanks & Regards, ebay Id - Olkarts
DHL Reply: Dear Mr. Olkarts,
We have broken down your query into following questions for easy replying.
1. What other documentations are needed along with an IEC?
Commercial invoice 2 Original Copies signed and stamped Packing list 2 Original copies signed and stamped Shipper’s letter of Instruction SDF Form (Self declaration form)
2. Where does a person get an IEC?
You can obtain this information from DGFT (Director General of Foreign Trade) on http://dgftcom.nic.in The website has a host of information and procedures relating to application of IEC and the contact details of the DGFT offices across India.
3. Is it needed for infrequent shippers? What are the criteria?
Yes it is required for Commercial shipments where the Foreign exchanged is involved.
Non commercial shipments with value less than INR 50,000/- can be sent on a courier mode with out an IEC and is commodity specific.
HOpe it clarifies your questions. Please do let us know in case you need our help. You can contact DHL Toll Free Helpline on 1800111345 or 30300345 if you have any more questions or to send international shipments.
I have IEC but don't know what are necessary documentation is there along with IEC for shipping the item to abroad..? as I have asked many courier service but they aren't able to reply in better way so also consult with the advocate, the advocate suggested me to have sale tax no. and membership from some related Organisation such as for handicraft item.
And the process regarding having sale tax no. and membership, I found its very difficult infact of all its cost as Im not a big seller or having any business background. Its only I want to start something.
Its also possible that Im only able to sell 2-5 Items per month. So, How it should work for a very small seller as me..?
ufo_big (7 ) View Listings 17-09-06 18:52 IST 37 of 37 I wasted my time to go through the entire thread to discover that DHL persons invited by eBay do not know their company and gives one solution to everybody which does not exist at all in India. This is ridiculas!! May I request eBay to bring responsible persons in future who knows their company and services. The officials should be from little senior level who can take some decision and knows their company products well.
pc_gaming_store (1057 ) View Listings 15-09-06 18:31 IST 36 of 37 Lol! This is really funny:
All through the posts the DHL Guys have been stressting on their highly economical Global Mail Parcel Service as an answer for most questions.
Intrigued by this service I visit their India website for more info on the service which you can see at:
"GLOBALMAIL PARCEL is not currently available in India."
So I call up their customer service and they confirm the above.
Request DHL people to be more knowledgeable when addressing queries and more importantly request eBay to ensure more sensible workshops where they get people who actually know what they are talking about.
DHL: Dear eBay users,
The Global Mail service is not offered to all customers and is taken up project by project basis for our select customers. As such we refrain from actively promoting the services available under Global Mail. In India, Global Mail solutions are used and appreciated by a select number of customers with whom we work on a project basis to understand their needs and then recommend a solution. For eBay users, we intend to offer tailormade solutions under Global Mail which will ensure maximum benefit for each user. We welcome and appreciate your comments and will ensure that our website provides more data on the same. Should you need more information on Global Mail please call on our GMNC Helpline on 1800225425 and they will be able to help you. You can also write into info.india@dhl.com and mail us your queries.
I wasted my time to go through the entire thread to discover that DHL persons invited by eBay do not know their company and gives one solution to everybody which does not exist at all in India. This is ridiculas!! May I request eBay to bring responsible persons in future who knows their company and services. The officials should be from little senior level who can take some decision and knows their company products well.
"GLOBALMAIL PARCEL is not currently available in India."
So I call up their customer service and they confirm the above.
Request DHL people to be more knowledgeable when addressing queries and more importantly request eBay to ensure more sensible workshops where they get people who actually know what they are talking about.
I want to buy a second hand computer related product from Australia. What is going to be the courier charge for shipment from Sydney to Visakahpatnam. The weight of the products will be 10 Kgs maximum. How much is going to be the customs duties for it, the value of the 2nd hand product is Rs. 16,000.00
It was great sharing the forum with you. We hope we have answered all your questions satisfactorily. Should you have any more questions / queries please do post it in the forum and we assure you we will reply at the earliest.
Should you have any specific queries on sending your shipments from India to around the world, please feel free to call our CS Helpline on 1800111345 or 30300345.
16) Does DHL offer the postal mode compared to the express mode, and what are the advantages for ecommerce sellers to use this service? We do offer a Mailing option in the form of DHL Global Mail service. The service is available for small to medium size parcels (less than 32 Kg each) and is ideal for items which are not expensive and time sensitive. In case of Global Mail the transit time is 6-8 days for Asia Pacific, & 8-10 days for Europe and US. The service is available for shipping your items across the world and the rates are much lower compared to our express services. Global Mail service combines the elements of Express services and Mail network strength of our parent Deutsche Post World Net. As such it is slower than our Premium Express services but much faster than traditional mailing options.
11) What are the locations in India from where one can send International packages through DHL? DHL is directly present in 12 locations: Delhi & NCR, Jaipur, Kolkata, Mumbai, Pune, Amhedabad, Bangalore, Chennai, Cochin, Coimbatore, Tirupur & Hyderabad. Apart from these 12 main cities, we are present in over 80 towns through our partners AFL who manage the pick up’s and deliveries for us.
12) Does one require export license/ I.E. code to sell single items?
Import Export License is needed when you need to ship any item which requires a formal mode of clearance with the customs and there is a commercial transaction involved. Even though you are selling to an individual abroad, there is a monetary transaction involved and the license will be needed for the same to facilitate customs clearance.
13) What is the documentation needed to ship single items? Who does this documentation, the seller or DHL? In case of a single shipment, DHL can surely advise the customer on the documentation required. We can assist the shipper with the formats & the types of documents needed for ensuring the smooth journey of the shipment.
14) Can one send items as gifts or samples? Selling through EBay involves monetary transaction. Apart from the ethical issue of not declaring the commercial nature of transaction, it may cause problems if the Customs detect the shipment. Also, the value declared in case of a sample or a gift is NIL or very low. In the event of a loss or damage, the insurer (if it is insured) will not honor the claim.
15) How does DHL shipment process works from picking up from seller in India and delivering to buyer in say New York, USA DHL has an end to end delivery network in place in over 220 countries. From the time of pick up, the shipment is carried to our Service Centres where it is processed and bagged as per shipment type (dutiable/ non dutiable). It then goes to our Gateway where it is consolidated with shipments from other service centres having shipments going towards the same destination. It then goes on to connect to the best Prime Flight connections (Commercial Airlines or a Lufthansa Freighter from DEL) and it reaches the destination Gateway.) From the destination gateway, it reaches the local service centre wherein it is delivered by the courier to your buyer. Of course, in the entire process, the transfer of data: paperwork, shipment details, shipper details etc all travel electronically so that it reaches the destination before the physical arrival of the shipment. This is to ensure that it is cleared in time for delivery.
8) What is the process for sending precious jewellery eg. 1 piece of Gold or Diamond pendant? Do I need to visit the customs? What are the requirements?
Unfortunately, at the moment we cannot carry precious gems and metals. For these shipments we currently do not have a service. We do carry semi precious / costume jewelry if the individual piece value is less than USD100 & up to a shipment value of USD 25000. You can contact our CS department on 1800111345 or 30300345 to know more about the same.
9) I am a small one-time seller, who has got an order for a single piece of item from an international customer? Would the procedure for me be the same? Is there any simpler way? Our shipment pick up process is extremely simple. All you need to do is to call our CS helpline and give the consignor, consignee and the shipment details. The CS will arrange for a door pick up wherein our courier will come to your door step and pick the shipment after checking for the necessary paperwork. Being a one time shipment, you will need to pay by cash. Alternatively, you can walk in to any of our Express Counters and book the shipment by using credit card or cash.
10) An international buyer has complained that the product sent to him DHL has not been received by him. How can I validate whether he is correct? Can I then trace the parcel? If the buyer has indeed received the parcel, how can I prove/conclude that he is not telling the truth? All shipments traveling on Express service carry with them an Air Way Bill with a unique AWB number. No two shipments can have the same AWB. The AWB is scanned at each and every touch point, starting form the pick up right up to delivery. You can check from the tracking services when a delivery has taken place. At the time of delivery the consignee has to sign (and stamp if corporate customer) the delivery sheet that is carried by the courier. You can ask our CS support to furnish the delivery sheet image to be sure of the signature of the consignee.
4) I am a big seller. Can I get a bulk discount? What is the process for this? Of course! At DHL, we definitely offer discounts based on the frequency and weight of the shipments. To get a discount, you only need to open a DHL account and based on your shipping commitment, our Relationship Manager will be able to get you the discounts that you are looking for.
5) Can I send a product internationally through Speed/DHL? Can this item be tracked? DHL Express is purely an International express company. Our complete focus in on ensuring that your international shipments are treated as special and delivered as per your wants. When you send any express shipment through DHL, you can track them round the clock by calling our Customer Service, using the online tracking facility at www.dhl.co.in , use our Follow Me Track option wherein you can register your mobile number & email id and we will send you the updates on a regular basis till the shipment is delivered. With so many options there is no way that you won’t know where your shipment is at any point of time.
6) What are the requirement and procedures to clear customs? Our customer service is well equipped to answer your questions regarding what we can carry and what we cannot. Our CS will guide you with respect to paperwork, processes and all other ‘must do’s’ to ensure that your shipment doesn’t face any problems. As a shipper, you need to ensure that the shipment contents are declared correctly with respect to the nature and value. Also, if your shipment is traveling with the advised paperwork, there should be no problems with the customs.
7) Are there restrictions on types of items that can be shipped? How can one know about these? You can contact our 24x7 Customer Service department anytime of the day on 1800111345 & 30300345 to get information regarding the restrictions that DHL has and the ones that various countries’ customs departments have put in place. Our CS Agents are armed with all the necessary knowledge to make your shipment processing as simple as it can get!
1) What all services can a small seller like me, who ships individual items to buyers across India, avail from DHL? We offer all Outbound and Inbound express services supporting all your Export and Import needs. Our express services can carry documents, samples & gifts, heavy non dutiable shipments, dutiable shipments etc. For single individual shipments, we suggest using our Worldwide Parcel Express WPX service which comes with industry best transit times, track & trace, 24x7 CS support etc. Of course, we take care of your shipment end to end, from pick up at your doorstep to the delivery to your customers across the world!
2) How does one prevent loss of package or damages?
• While shipping internationally one must understand that the shipment can go through a fair amount of stress and pressures. In order to protect a shipment you should ensure that the packaging is sturdy and protective enough to take care of the contents. Try and ensure that you use at least a 3 ply box for shipping (7 ply when the shipment is heavy). • Make sure that the shipment is well protected inside the box itself. Use filler material like thermacol fillers and bubble wraps to ensure full protection. • Check our link http://www.dhl.co.in/publish/in/en/information/shipping/pack/tips.high.html to know more on how to ensure adequate packaging for your shipment.
• On our part, we take adequate care of all your packages to ensure that there are no damages or losses. In the unlikely event of a loss of a package, DHL automatically insures your shipment for damages up to $100 per shipment. This coverage is as per the Warsaw pact and is extended to all shipments traveling through the DHL network (except for Global Mail). • In case a shipment (plus freight) value is beyond US $ 100, we recommend that the shipper insure it using our Shipper’s Interest Insurance (SII) service. SII is facilitated by DHL through our worldwide partners AIG (TATA AIG in India). By paying a small premium of 0.35% of the shipment value & Rs 300 per shipment as a administrative charge, the shipper can be sure that his risk of loss/ damage is fully covered. • To further minimize the risk of damages, the focus should be on adequate packaging. Air transportation can be stressful for the shipments and the packaging should be sturdy and be able to withstand the tribulations of air express transportation. In this regard too, DHL offers you free of cost packaging cartons which are tried and tested by us over the years. These cartons are available FREE of cost to our Express service users and come in sizes ranging from 1.5Kg volumetric weight to 20 KG volumetric weight.
3) How does insurance work? Anybody shipping internationally has an option of insuring the shipments from various General Insurance companies like TATA AIG, Bajaj Allianz etc. The Marine Insurance cover offered by these companies takes care of most risks that the shipment may get exposed to during the transit. The standard process of insuring an individual shipment from an Insurance company is as under: 1. Shipper contacts the insurer 2. Insurer will send in paperwork to be filled in by the customer 3. Customer hands over the shipment paperwork and the insurance application paperwork to Insurer 4. Shipment inspection is undertaken by an approved valuer (depending on the commodity and value) 5. Insurer gives a go ahead and issues a certificate 6. Shipper hands over the shipment to the logistics company along with the insurance paperwork
To make it simpler for our customers,we offer a VAS in the form of Shipper’s Interest Insurance. A customer simply needs to put a tick mark on a designated box on the AWB and write the insurance value (declared value). We capture the data from the AWB and share it with our partners Tata AIG. The shipment is insured since the moment it is picked up from the customer’s door step up to the delivery to the consignee.
R) Do you have a mension\open condition facility like others courier co. providing We apologize but we didn’t understand the question. If you could elaborate a little more, we would be glad to help you get the answer.
S)Do you have a Cash on delivery sys. in International shipment? No. As of now we do not offer COD services.
T) Can we ship any products in international , if not & then provide us those products list which we can not ship internationally ? There are various restrictions list depending on the destinations that you wish to ship to. We suggest you contact our CS Helpline on 1800111345 or 30300345 and our agents will be able to give you all the details you need.
U) Do you have a any excutive in delhi who can contact us for international shipment trading or i need to Mingal Him ? We do have our offices in Delhi. We suggest you please contact our CS Helpline 1800111345 or 30300345 and they will ensure our sales representative call you or meet you at the earliest.
V) How much time you take for collection the parcel from my office \ Home We offer a time commitment of 90 minutes for the collection of parcel from your office/ home from the time of booking.
W) Do you have a time frame for collection of a product like domino's take 30 minutes ? Answered above.
X) How much time you take for international shipment cliams like 3 months or 6 months & DTDC takes 1 days to 90 days for the adjustment of a Claim? We try and ensure that our claims are settled within 7 working days unless there are complications that require an investigation.
Y)When we can call you for collecting international parcel like 24hr or you have any kind of time frame for client calling time There is no client calling time. Our Call Centre is open 24x7. You can call any time and book for a pick up though the pick up or delivery will be done only between 0900 and 2100 hrs.
Z) Are you providing a facility for being a international frechise so that we can save many money or we can ship another packets for international ? We do have franchisees for international shipping. We suggest you call our CS Helpline and they will be able to direct you to the correct person to take the matter further.
so i hope you have read our all ques. , even i am also having ques. but these 26 ques. is ok for me so i hope you will provide me a revelent info. as soon as possible . For further info. \ clearification plz feel free to email us . Warm Regards SHL Enterprises ( Vikas Arora )
Dear DHL\ Ebay Team , First of All thanx for taking time to arranging this kind of work shop for those seller who can build there on International buisness by through of ebay co. world wide community & i also come in those seller who can sell many products internationally & i am having ques. for international shipment so i hope DHL people will help me for sought out my problems & i also know that in 1 hr they will not eligible to provide proper info. in 1 hr. discussion so i will request you to email me the Answhere & you can take my email address by ebay.in permission so my questions is :-
A) I want to sell jackets ( cloths ) & laptops in international , is i require any kind of export & import license . To sell internationally, you will need an IEC Code. As you will be dealing regularly with your buyers abroad and there is a monetary transaction involved, an IE Code to send the shipments. To get a IEC you will need to file an application with the Regional Licensing Authority.
B) Suppose , if international party will not get his\her packet by DHL Co. & than DHL Staff will help us in the form of proper support , claims etc We have a full team of CS Backline support that helps customer to find the shipments in the rare cases that they are mis-routed or delayed. In case of a loss, under the Warsaw Convention Pact, all your shipments are insured for value up to USD 100 free of charge. For shipments of higher value, we also offer the Shipper’s Interest Insurance service in a tie up with TATA AIG. You will need to pay only 0.35% of the declared value as premium and Rs. 300 as admin charges and your shipment is fully protected for the cover insured. Also, our claims team will assist you all the way in getting a refund from the insurers.
C) what will be charges for 3 kgs specially for usa shipment As you will requirement is that of a regular express service, you will greatly benefit from opening an account with us. In such a case, the rate you will get will be discounted to the tariff on the basis of your Shipping frequency, average weight of shipment and lanes. We request you to get in touch with our CS Helpline on 1800111345 or 30300345 and our team will help you with your query.
D) is we need to pay any octroi charges for international shipment or buyer will pay shipment charges Shipping internationally (export) will not attract any octroi unless the item is brought from a non octroi location into a territory where Octroi is applicable. This will be borne directly by the seller and DHL plays no part in it. E.g. Item manufactured in Pune brought to Mumbai and shipped abroad will attract octroi when it enters Mumbai limits. But a shipment directly shipped from Pune will not attract Octroi (Even though the shipment may get routed through Mumbai)
E) is our packet will count as a commercial packets As there is a commercial transaction involved i.e. money is exchanged, the packet will be treated as a commercial shipment.
F)How much time you take for delivery toward international shipment Our Transit Times to most business destinations across the world is 2 working days. Transit Time may vary depending on the Origin & Destination. To get a better understanding of the transit times in your location, please get in touch with our CS Helpline on 1800111345 or 30300345.
G) Are you also providing credit for month like professional or DTDC people do , if you provide credit & then how much buisness you expect from us . Of course we do! You can open an Export & an Import account with us and you get a credit period of 7 to 15 days with the same. In order to open an account a minimum monthly trading of Rs. 5000 is expected. Along with a account, you will get a relationship manager to take care of all your shipping needs and queries.
H)if you will provide us a credit & then can you provide us a Credit no. You will get a Account number on opening an account. The shipping charges will be charged to the account and an invoice will be generated each week on the account number. The credit that you will enjoy will be tagged to the account number itself.
I) will you provide us a good & econimical charges rather than other ordinary people shipment Our account customers get good discounts depending on the shipping frequency, lanes and average weight of the shipments. These rates will be discounted on the tariff rate that is charged to a customer who sends shipments by paying cash and has no account number.
J)Do you have a help no. so that i can solve my any kind of query ! You can call on our toll free helpline 1800111345 or on 30300345 (charged call) anytime to get your queries solved. The CS Helpline is at your service round the clock, 365 days a year.
K ) How much time you take for solving any kind of matter \ prob. for international shipment ? We are unable to understand the exact meaning of your question. Please accept our apologies for the same. Assuming that your question means “Does DHL have a desk for resolving issues?” We do have a full team of Backline Support agents who help shippers to resolve problems that they may face if a shipment is in problem.
L)Can you provide us a price list for national & international shipment charges inclusive of all charges ? The forum will be inappropriate and the space limited to paste our entire price list. As suggested earlier, you can contact our CS Helpline numbers and they will be able to help you with the prices for zones that you wish to ship to. Also, should you open an account; you will get all the benefits alongwith the discounts that are applicable for account customers.
M)Are you shipping perfumes & another cosmatics products toward international shipment ? We do carry perfumes and cosmetics provided the MSDS (Material Safety Data Sheet) accompanies the shipment. With the possibility of being inflammable in nature, the MSDS needs to certify that the shipment is safe to ship abroad in an Airline.
N)Are you shipping electronics good such as Home theatre surrounding sys. toward internation shipment ? Yes, we do carry Home Theatre Systems and other consumer electronics. Please ensure that they are without any live batteries. As a word of advice, we would request you to pack it appropriately to ensure to ensure that there is no damage to the fragile shipment.
O)Do you have any kind of franchise in delhi so that i can contact them for internation shipment direct enquiry ? Please feel free to contact our CS Helpline on 1800111345 and 30300345 for all queries. Our CS agents will be able to solve all your queries related to international shipping.
P) Suppose if we have not any kind of export & import licence & then you are eligible to ship the packet internationally ? We suggest you apply and possess the IEC. As your transactions will be commercial and will involve monetary exchange, the customs are very likely to raise objections. You will need the license for all commercial transactions. Also, it is only ethical to correctly declare the transaction to the regulatory authorities.
Q) Are you shipping Gold toward international shipment No. At present we do not carry gold or any other precious metals or stones. We do carry costume jewelry provided the per item value is less than USD 100 & shipment value is lesser than USD 25000.
I have cosmetics and make-up products that I sell. I have been shipping to various countries specially by Indian postal service. But last week I shipped hair oils to Japan (250 gm approx)that were returned to me by post office saying that liquids cannot be shipped internationally due to terrorist threats and that the parcel might be thrown at the airport itself. I contacted many courier services but all refused to take the parcel. Please let me know if DHL can help in this matter as I will be shipping lot more such items . I am in Jammu right now. What are the documents required for such a parcel due to security risks these days? Can DHL ship my products to buyer safely?
Regards, indiastorehandicrafts
DHL: Dear User, Currently due to the Security Alert at various destination countries, even DHL isn’t allowed to carry liquids. IN normal situations we do carry oils and other liquids provided the MSDS (Material Safety Data Sheet) accompanies the shipment. With the possibility of being inflammable in nature, the MSDS needs to certify that the shipment is safe to ship abroad in an Airline. To get further information specific to your need, we request you to call on our CS Helpline 1800111345 or 30300345 and our CS Executives will be able to check with the destinations and provide you with the information.
What help can DHL give to small sellers with respect to both national and international shipping? Being "star-ups" we don't want a prospective buyer to do an-about-turn as soon as he sees the shipping charge
DHL:
Dear User,
Our services range from our Premium Express Options to an economy mass mailing option - Global Mail. Depending on the value, weight and nature of the commodity, you can select service that is the best suited for you. Please feel free to call our CS Helpline on 1800111345 or 30300345 to know more about all our Products and Services.
i expect my international shipping bill monthly to be 40000.00 if i use Dhl as i am currently using aramex , speedpost , bombino , gulshan etc and combined billings go to around 25000 plus,
DHL:
Dear User,
DHL is in the Express Delivery Business. Our infrastructure spread across over 220 countries is backed by state of the art IT systems which allow you to keep an eye on your shipment 24x7 through various modes like on the web, through email, mobile phone etc. We have a standard transit time of about 2-5 days across the world. Due to our focus on speed, security set up and infrastructure, our rates may seem higher compared to a few other courier companies but they are definitely comparable to the value that we offer. As a cheaper option we have a service DHL Global Mail which is ideal for shipping items which are lower in value or are not time sensitive. Global Mail is available for parcels of low to medium value items and has a transit time of 6-8 days for Asia Pacific, & 8-10 days for Europe and US. The service is available for shipping your items across the world and the rates are much lower compared to our express services. Global Mail service combines the elements of Express services and Mail network strength of our parent Deutsche Post World Net. To know more about Global Mail please call our GMNC CS Helpline 1800225425
Just for the information sake, I would like to know if DHL has taken over Blue Dart over it's just a tie-up between them for National & International shipping.
I have not yet started selling. But I intend to sell women clothing - especially Zari / Embroidery dress materials as well as sarees both locally (India) and internationally.
Please publish your special offer rates for Ebay.in sellers for the above materials
DHL:
Dear USer,
Thank you for your interest in DHL services. At present we do not have a blanket rate for eBay users. The rates and extent of discount are determined for each customer depending on the frequency of shipping, lanes and average weight of the shipments. For the mentioned commodities, there are no special rates as such. You will need to help us understand your business and shipping needs and we assure you that you will get discounts and rates which are very attractive for you to ship with us. Our services range from the premium express services to Global Mail service which is a very economical mailing option. To know more about DHL Global Mail you an contact our Global Mail CS Helpline on 1800225425 or our Standard CS Helpline on 1800111345. you can also mail your query to ingmhelpdesk@dhl.com DHL Express provides only international shipping options. The domestic shipping business is managed by our group company Blue Dart and our CS helpline will be able to give you the details of the same.
i expect my international shipping bill monthly to be 40000.00 if i use Dhl as i am currently using aramex , speedpost , bombino , gulshan etc and combined billings go to around 25000 plus if i plan to close all alternatives and move over to DHL i would like to know about following
(a) what if a packet does not reach within 15 days to a destination supposedly serviceable in 7 days max (b) what is a packet with a declared value of 3000.00 INR gets lost/nisdirected in transit how does DHL reimburse in both above cases as a general rule
DHL: Dear User,
A)It is only in the rarest cases that you will have a problem wherein we delivery later than the committed transit time. Our transit time to all major business destinations is 2 working days. Our systems and processes are built to factor in all possible problems that can arise while your shipment is in transit. Should a delay occur, in a rare case, our CS Support will be there to help you and ensure that the shipment is delivered in the shortest possible time to your consignee. In case of a highly time sensitive shipment we have a service TDD – Time definite Delivery, wherein we promise you a transit time of 2 days and a delivery option of pre 0900 AM and pre 1200 PM. The service comes at a small premium and in event of a delay, we refund your entire money back!
B)As a standard process, all shipments traveling through our network are covered for loss or damages for up to USD 100 as per the Warsaw Convention. Your interests are covered as long as the shipment value (including the freight) is up to USD 100. For values beyond USD 100 we offer our customers a VAS in the form of Shipper’s Interest Insurance – SII. A shipper can subscribe to SII and pass on the risk for loss & damage of the shipment to our partner TATA AIG by paying a very small premium of 0.35% of the declared value + Rs. 300 per shipment as surcharge. Under SII, in case of loss or damage, shipper will be compensated of the complete declared value or extent of damage. In the rare case of a misrouting, our CS Support will adequately help you retrieve the shipment and get it delivered to the correct consignee.
I am selling small electronic accessories and would like to sell them intertionally aswell. The products are in the range of Rs 100-500. (Wt btw 100-250gms)
Can DHL offer a reasonable rate to sell these products.
Regards Superstores_Tech
Ankur Agarwal
DHL: Dear Ankur,
You will surely find DHL Global Mail Parcel, an economy mailing service, of great benefit. The transit time to most destinations is well within 10 days. The rates are comparable to the best in the industry and you can be sure of DHL’s network reliability and service standards. Global Mail is a combination of Express and Mail services. It has a longer transit time compared to our standard express services but is much faster than the normal mail service that is provided by any mail network or local courier. Under Global Mail, there also is an option of Registered Mailing wherein you get a tracking number and you can track your shipment to delivery. In case you wish to know more specifically about Global Mail please call our GMNC Helpline on 1800225425 and they will be able to help you.
Hi,i am selling furniture international.1)as my goods are bulky and high in volume and weight.can DHL provide me better price,mean to say GREAT PRICE .2)DHL gives service of sea shipping i think that must be economical.3)i want a quotation for worldwide. Best of luck,INDUSCRAFT.COM
DHL: Dear User, 1. We can surely give a great rate to take care of your international shipping needs. All we will need is to understand your shipping pattern in terms of weight, frequency and lanes. By understanding your needs we can customize the rates that will be best suitable for you. You can call our CS Helpline on 1800111345 or 303003435 and provide certain shipment information like the Value, Weight and the Dimensions and they will be able to provide you the shipping details over the phone. Should you choose to open an account with us, we would be able to give you great rates depending on your shipping pattern, frequency and lanes. 2. DHL Express does not have the option of Sea Shipping. Sea Shipping is managed by our group company DHL Danzas. Should you need any information on DHL Danzas, you can call our CS Helpline on the above mentioned numbers. 3. To provide you a quotation we will need to understand your shipping profile. Please call our CS Helpline on the numbers mentioned earlier and our executives will be able to help you with your query.
Hi I am Registered Seller On ebay India and I am looking to sell internationally. I don’t have a Import Export License. I am looking at selling to customers who are going to use the products them self and not going to resale them. So it is for self use. I am going to ship say an average of 3 items per month. So what is the documentation requirement to ship the items globally & if possible can u give us sample format of these documents for our reference which will help us a lot.
DHL: Dear User, Import Export Code is needed when you need to ship any item which requires a formal mode of clearance with the customs and there is a commercial transaction involved. Even though you are selling to an individual abroad, there is a monetary transaction involved and the IEC will be needed for the same to facilitate customs clearance. Documentation required for customs clearance is dependant on the commodity type, value and weight of the shipment. Our Customer Service available on phone numbers 1800 111 345 and 30 300 345 will be able to help you with the details for paperwork required once you give them the details of the shipment.
Hello, The rates of DHL are too high in comparision to Indiapost. Indiapost delivers anywhere within 7 days. Now Indiapost has appointed agents who collects the parcels from our offices and gets the receipts to us, we do not have to pay anything extra to them. The Custom Checking is done before dispatch in Indiapost. With due respect sir, I would like to know from you that are you planning anything reasonable and attractive for the ebay community so that we can add DHL in our list of the post we are using for our foreign dispatches. Thanks Nikanj Pareek Rajasthanstore
DHL: Dear Nikanj,
We do not dispute that there are many companies providing shipping services whose rates may be lower. But if you compare the service standards and the solutions that DHL provides in form of CS Support, 24x7 tracking options, Security etc, our rates offer you the best value. Our physical infrastructure is one of the best in Industry and is backed by cutting edge IT backbone which makes sure your shipment travels safe and reaches the destination in time. We do not have a special rate as yet for eBay sellers. We would like to understand your business better in terms of your logistics requirement and we will be able to offer you a great rate for all your shipping needs. Our portfolio of products includes options of premium Express Services to economical Global Mail option. If you can get in touch with our CS helpline on 1800111345 or 30300345, our executives will be able to give you more information about our products.
DHL rates are prohibitive. SpeedPost is very reasonable and efficient. To be in the fray DHL has to come out with a special tailor-made scheme for eBay India sellers. Otherwise I am not there.
DHL: Dear Essech,
If you compare our rates to the services and support that we offer, it is indeed a complete value for money. Our Express Services come with a range of services like CS Support, multimode tracking options etc. Apart from the Express services we also have a highly economical service ‘DHL Global Mail’ which can surely match the rates that you currently enjoy! Global Mail has an option of Registered mail which will give you a proof of delivery using a special tracking number. It comes with a transit time of 6-10 days for deliveries across the world and is useful for items of low to medium value. We are sure you would benefit greatly from the DHL Global Mail Service.
Hi, I had interacted with a local (Kolkata) office of DHL. They said they won't be able to accept gems / jewelry for any delivery, though the value of the gems / jewelry are not high (less than $200). Is there any solution ? Presently I ship thru our Govt. Speed Post and its fine. But if someone opts for DHL then I want to be sure about its regulations. . Best Regards Swarup Kolkata
DHL: Dear Swarup, Due to certain restrictions, we cannot carry gems and jewelry. The restrictions do not apply to artificial gems and costume jewelry. In case the shipments that you send abroad are of non precious metals and artificial gems, we would be very keen to help you express them around the world to your customers! We can carry watches and costume jewellery as long as the individual piece value is less than USD100 and the shipment value less that USD 25000.
Welcome and thanks for joining us today in the workshop on "Discuss your International Shipping needs with DHL experts".
Today we have Parth and Anil from DHL India team to talk to you about international shipping and to field questions if any. The Team has prepared some answers based on your previous questions. They will be posting the same and then the floor will be open for more questions.
We love workshops to be interactive, so please feel free to ask your questions that directly relate to this topic.
A note from our Legal Department:
The statements and opinions made in this workshop are those of the workshop host only and do not reflect eBay policy or eBay's opinion with respect to such statements.
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