As an eBay seller, it is extremely important to have a reliable and cost effective shipping channel. In this workshop, staff from the Indian Postal department will discuss with you the services that it offers to the sellers and will answer your queries on the topic.
Host: Indian Postal Department Date: Wednesday, 21st September 2005 Time: 11.00 am to 12.00 pm (IST)
I am eBay seller, I need to dispatche jewellery item with insurance, In big city the Angadia services is available but I do'nt relie in this. I want safe reliable and prompt delivery. If you serve this let me know about it in details.
In eBay I found that most seller are wrote about NATIONAL COURIER and FLAT RATE COURIER so what is this I want to know also.
Every body would be delighted to get assistance of the economic business services of India Post, provided its response is prompt and quick, and the website of the Indian Postal Department is thoroughly updated with complete business like information along with conditions, limitations, restrictions etc.about various services, than in its present form of providing a general introduction about services it offers. Even email query messages to some of its authorities remain unattended for months together to get details about some particular services.
Hope the authorities would like to take a note seriously and afford to make a proper use of its extensive infrastructure in right spirit in this competitive world.
hello, am a new seller at ebay. can i send electronic goods like cellphones (with bill) to other places within india by speedpost(ems) or epp. sombody help me if you can.
HI, I purchased a camera lens thru eBay. The item was dispatched on 28th oct, but still havent received it. On saturday i receive a letter from the customs office that I need to provide an invoice of the item. I am trying to call up the Postal Appraising Department on 22613250, but no one picks up the phone. The face value of the item is around 1100 INR. Please advice me what to do. Regards, Deepak
Please help me. there is a website japan based called HLJ.com i had ordered from there a 340g product via sal.I have heard that japan mail is one of the fastest in the world. I mailed them asking the amount of time it will take for them to deliver it to india. They said that from japan to india,it will take 1 week,and then in india,1-2 weeks and onwards.It has been 23 days. I still have not got my produce.Is indiapost sal this slow?I live in new delhi
Hello sir from Indian Speed Post I am a ebay member from ludhiana. i am consumer who would like to sell 1-2 my personal used electronic products on ebay but wanted to know about shipping as i inquired some courier companies they said electronic is not sent through air couriers. I also wanted to ask about the feature of shipping insuarance some ebay sellers are offering as would like to opt for to avoid risk of lost or damaged on the way. Lastly would like to know is there any vat or tax etc thing needed as i am not a retailer just a consumer selling my personal used product. Would be waiting for ur response.
Sir, I live in Kolkata and had to send a VPP parcel to Delhi. Since normal post takes times I decided to send it by Speed-Post. But LO! The Post-office authorities frankly denied to send any VPP parcel by Speed Post saying that it isn't allowed. Although I have received such a parcel from Mysore a few days ago, I couldn't send it from Kolkata. How Amazing! Can anyone help me, because COD by courier is very costly. Is it the same case in your city too?!
As mentioned, the below links have more information on services offered by IndiaPost. The first link has got scanned copies of sample documents that were filled by a selller using IndiaPost to ship internationally. This is just an example and obviously in each sellers case the details will be different.
We apologise for the delay in getting the links uploaded. Thanks.
Thanks a lot for your participation. We enjoyed interacting with you.
The main message that we would like to leave you with is that IndiaPost is evolving and customer satisfaction is very important to us. We are ready to offer customised services to you and the network of post offices through its vast infrastucture of 1.55 lakh post offices and 6 lakhs employees will be at your service.
Please do contact us with you feedback and queries and we will definitely try to respond. As mentioned earlier, we will be putting up some more details on the board. Have a look and leave any queries.
Yes the 2 forms and copies of Invoice are enough. As for the query on Insurance, as we have already mentioned you can use 3rd party Insurance companies for insuring. Currently this is restricted to larger value shipments till date and you need to contact the Central offices of these agencies for arranging this.
First of thank you for coming to this discussion and thanks for your reply. Do we need to sign some contract to be a regular customer. You say 3 parcels. Does it mean 3 parcels at a time for retail customer.. Ajay Verma Avertek Infosys
As we have already clarified, you do not have to personally go to Foreign Post office for smaller value shipments - its just better for all. We will be posting scanned copies of the forms on this board - if you have queries on the form, leave posts on this board and we will get back to you at a later date.
Sending Products Overseas is only Custom Declaration Form C 2/ CP 3 sufficient for Small Packets valued between Rs.5000/- - Rs.10,000/- because it is impractical to visit Foreign Post Office in Mumbai for us.
We do pick up packages - for Premium Products (Speed Post & EPP). This is free of charge and is generally offered to regular customers. Minimum of 3 packages need to be there for retail customers.
Recently facility of pick-up through Postman for all kinds of letters has been started. The nearest Senior Superintendent of Post Offices for further details.
Sorry I am late for the discussion. I will go through it soon. But my question is Does indian post has arangements for pickup of parcels just like couriers? As you know no seller has time to go the the post office and stand in ques..thanks Ajay Verma Avertek Infosys
CDs can be sent by all postal channels. Electronic items cannot be sent by Air-transport - which is a prohibition prescribed by Air Travel Authority. However, Electronic items can be sent by Surface by Speed Post or EPP.
Cloth packing is not mandatory. However it is in the interest of the customer to give a secure packaging. As far as packing article in front of PO staff is concerned - it is as per existing rules - the rationale being that no undesirable/banned substance is sent through the postal channels. In the case of regular customers, exceptions can be made.
We are planning to open a call-centre to handle queries from customers. However, this may take some time. In the meantime, please direct any specfic queries to apmgbdmh@yahoo.co.in or apmgbd@rediffmail.com. We will be glad to respond to any specfic queries.
You can also call 022-22696714 for specfic queries regarding our services.
The main thing about Internationl Shipments is clearing customs. For high value shipments or any shipments that attract the attention of customs it is best to send the parcel from the Foreign Post office as the custom official queries can be handled right there and then. However, this is not cumpulsory - individual, small shipments can be sent from any post office. You must just take care to fill the form carefully and in detail - as that helps prevent/handle customs queries.
9) Are there restrictions on types of items that can be shipped? How can one know about these?
Details of Matter prohibited to be transmitted by post are given in PO Guide Part-I ( we will be posting this as a link for reference after the workshop). Certain electronic items also cannot be sent in articles given Air lift. For EMS articles, Customs Regulations will also apply. Besides, there are countries where only documents can be sent and Merchandise items are allowed in selected countries only.
10) I am a small one-time seller, who has got an order from an international customer? Would the procedure for me be the same? Is there any simpler way?
Procedure is same for Bulk and Small seller. Before booking of speed post articles, customs clearance is essential. Following items/documents need to be submitted to customs - 1) covering letter to Asst Commisioner of Customs, Export Section 2) IE code ( for commercial/trade customers) 3) Customs declarations forms - CN-23, CP-71 ( we will be putting up scanned copies of these forms as well) 4) Invoice - 3 copies 5) Rs 2/- Court fee stamp 6) P.P. Form ( Exchange Control Form) in duplicate, duly attested by Bank.
For 1 time sellers who do not need to pay any export-duty, documentation is minimal. Only the relevant forms need to be filled (items 3 & 4)
We are a Seller from Siliguri, Dist.Darjeeling, West Bengal. We are continuously sending Parcels to all across the country and also abroad since the last one year. The India POst poses difficulty in accepting Parcels with Insurance, through it is mentioned in the Website. The Insurance charges are also very high, approx. 6% of the Value which is total impractical.Please look into it. Thanks,Ashok
7) Can I send a product internationally through Speed/India Post? Can this item be tracked?
Yes through any of the services given mentioned under Question.1. Track facility is available for EMS articles for identified countries. You can trace the disposal of our EMS article going to the Website of the concerned country.
8) What are the requirement and procedures to clear customs?
At the time of booking, the sender has to fill in certain forms prescribed by the Customs. On the basis of these forms, the Customs may clear the article as per normal rules. However, in case of Insured article, the sender has to close his article in the presence of the Custom Officer. This facility is available at SEEPZ PO, Mumbai GPO and Foreign Post Office. All rules and regulations of Import Export policy will apply here.
5) I am a big seller. Can I get a bulk discount? What is the process for this?
Bulk discount can be given to a customer who gives a business of more than Rupees ten thousand during a month, the discount is allowed to the customers who have entered into a written agreement with DOP.
6) Your website mentions special schemes for “bulk customers” – book now, pay later, free pickup facility and extension counters at customer’s premises. Can you explain these in detail? How do I qualify as bulk customer?
Bulk Customer:- A customer who regularly gives a good business in speed post \ express parcel post may apply in writing with the Postmaster General and enter into an agreement for getting special rates of graded discount on monthly business is a bulk customer.
Book Now Pay Later Scheme:- Corporate and Government Sector SP/EPP customer who regularly gives an average monthly business of Rs. 5000/- or more can be provided with BNPL facility. He will have to apply in writing for this and will be given a BNPL Account Number. He will be allowed credit for a month on Bank/cash guarantee. Bill will be served at the end of the month which the customer has to pay within 7 days. Free Pick-up facility- Free pickup from the premises of the customer is provided for EPP and also for SP articles to the customers who provide a regular business.
Extension Counter:- Generally SP /EPP/Business Post articles are booked at Departmental Business Post/ Mailing Centers. However, an Extension Counter may be opened in very exceptional circumstances in the premises of the Organization provided they are giving huge business. Extension Counter may be opened when it is found fully justified in all respects. The concerned Organization provides the Space and other infrastructure required for the Extension Counter.
3) How does one prevent loss of package or damages?
Customer is required to make a good packing of the consignment taking into account the size, weight and nature of the contents to be sent so that the packing may not break during the course of transmission. However, in case of loss and damage to the article there is a facility for the customer known as insurance of the article. If an article is not insured but Registered only then a ex-gratia compensation upto maximum of Rs. 100/- can be granted in case of loss or damage to the article. However, if the article is sent by Insured post then full compensation for actual loss may be paid to the customer. Maximum value of insurance may be Rs. 1 lakh only.
4) How does insurance work?
Letters, parcels, VP, Speed Post, EPP can be sent by Insured Post. Maximum value of insurance may be Rs. 1 lakh. Rate of insurance fee is as under:-
Value up to Rs. 200/- …………….. Rs. 10/- Every additional Rs. 100 or part thereof …. Rs. 6/-
This Fee is in addition to the normal postage and registration fee. Fee to be paid in the form of postage stamp at the time of booking. This covers the insurance of the article during the course of transmission by post. The sender has to declare the value of content at the time of booking and the amount of insurance should not be less than the actual value of contents of the article.
You can also use third parties like Oriental Insurance for insuring the packages - with whom the Dept has a tie-up.
The details of our services are mentioned here - The Products available with India Post:
SPEED POST DOMESTIC SPEED POST 1. max. Wt. 20 Kgs. 2. Available within India for selected Centers - 157 National centers and around 800 State Centers. 3. Tariff is according to the Weight and distance.
INTERNATIONAL SPEED POST (EMS) 1.Max. Wt. 20 Kgs. 2. Document Service available for 97 Countries. 3. Merchandise Service available for 73 Countries. 4. Different Tariff for Merchandise and Documents. 5. Tariff further varies according to the Distance of the Destination Countries. 6. Customs formalities to be completed by the sender.
Special Features of Speed Post 1. There is Time bound delivery system with Specified Delivery Norms for each and every National and International destinations. 2. Provision for refund of postage when not delivered within prescribed delivery Norm due to Service Fault. 3. Track and Trace Facility available on WEBSITE. 4. BNPL facility and bulk discount available. 5. Free Pick up to regular customers 6. Insurance Facility available. 7. Facility of Proof of Delivery with Signature of the Receiver available for Domestic Speed Post. 8. Transmission by Flights wherever available. 9. Facility of pre-mailing activities available at Departmental Business Post Centers at very nominal rate.
EXPRESS PARCEL POST 1. Available within India only 2. Max. wt. 35 kgs. 3. Tariff is according to the Weight and Distance. Minimum Tariff for 3 Kgs. 4. Contents at par with parcel.
Special Features
1. Available to the Regular customers at the identified EPP Centers only. ( Not available for a walk in customer across the counter) 2. Free Pick up and free Home Delivery facility is available. 3. BNPL and Bulk Discount facility available. 4. Insurance and Cash on Delivery facility is available. 5. Facility of pre-mailing activities available at EPP Centers at a nominal rate.
PARCELS 1. Available for all destinations within India and for Selected Countries abroad. 2. Max. weight 20 kgs. 3. Can be sent by Ordinary, Registered, Insured post. 4. Can be sent as VPP within India. 5. Can contain anything that can be transmitted by post; but should not contain more than one communication. ( Otherwise it will be charged at pat with Letter postage rate)
Special Features 1. No time bound delivery. 2. Air lift only when fully prepaid with Air Surcharge in addition to the normal postage. 3. Can be posted across the Post Office Counter only. ( If posted in a Letter Box, it will be compulsorily Registered) 4. Registration compulsory when weight exceeds 4 Kgs. 5. For parcels exceeding 5 kgs. in weight, home delivery fee of Rs. 5/- is charged, otherwise parcel will be delivered at the PO counter only. 6. Half the postage will be charged if redirected on a new address to the addressee.
LETTERS
1. Can be sent anywhere in India and to all countries associated with Universal Postal Union. 2. Max. wt. 2 kgs. 3. Can be sent by Ordinary, Registered and Insured Post. 4. Can be sent as Value Payable Article inside India. 5. Can contain anything that can be transmitted by post. 6. Within India, the postage is according to the weight of the article irrespective of the distance; ( Rs. 5/- for every 20 gms. or part thereof) 7. For other countries, tariff is based on the distance and route ( Surface, Air or Surface & Air Link).
Special Features
1. Free Air lift in India wherever available. Air lift for mails of other countries given only when Air Surcharge is prepaid in addition to the normal postage. 2. Delivered at home address/ Post Box without any extra charge. 3. Given priority in sorting, transmission and delivery over other second class mails like Parcels and Book posts. 4. Ordinary articles can be posted in the latter boxes installed by the Department of Posts. 5. Pre-mailing activities provided on Nominal rates.
Let us start with some answers to basic questions that some of you have asked - 1)What all services can a small seller like me, who ships individual items to buyers across India, avail from India Post? Various services can be availed by the customer. There are EMS/Speed Post ( Domestic and International), Express Parcel Post, parcel, letter, book post and VP, Letter Card and Postcards.
We will be putting up details of each of the services in the thread below for you to read up at a later stage.
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