At eBay our constant endeavor is to create a safer place for our users to transact and interact with each other. In this workshop we will discuss what are we doing and our plans to make the site a better and safer place for our users. We will love to get you feedback and suggestions on the help pages content and the responses you are receiving from Customer Helpdesk.
Details Date: Friday 27th May Time: 3.00 to 4.00 PM (IST)
I have a response. My account is limited. I am verified have faxed several times all my contact information and police verification on all items in my auctions and still I am not allowed to re-list.......I have asked for a phone call from Trust and Safety and nothing....just that the limits will remain on my account.
We will be concluding the workshop now. This thread will be live and Yash and Nvid will keep on visiting it regularly.If you have any further query please feel free to post here. The Team will try to find answers and let you know as soon as possible.
Well the time is gonna end now, so I will againg request you to read my post on the security concerns and try to work upon it. It was nice talking to you guys. Have a gre8 day.
To the extent possible we try to localize to India, How ever the challenge is to maintain certain consistencies on the policy as the register users can trade across all eBay sites.
Hence we need to align our policies to the tried and tested global policies
Ebay provides a very good platform to both sellers and buyers, but if you try to be a bit practical, it could be the best. Do not try to implement the ebay USA policies in India. You already have a ger8 knowledge and experience of Indian market with baazee.
Users can get verified by any one of the option to list items. Unless they get verified they would not be allowed to list and the options available are
1. Credit Card 2. SMS 3. Normal Mail
At the time of migration existing Baazee sellers didnot go through this process.
For buyers we use certain criteria for verification
Yash, like you said that “We have already implementing most of best practices for Trust and Safety. “ I would request you to reply to my queries with regard to your so called best practices for trust and safety.
I don’t see anything like Seller Verification and Buyer Verification any where on ebay. You just need to have an email address to register and start selling or buying.
Achieving better fulfillment rate is very important, but make ebay safe from both sellers and buyers is most important and I am sorry to say as if now it not at all safe.
Give me a call after the workshop and I will provide you with a practical solution to all these issues. Which will not only make ebay safer but also increase you revenue.
See now you know your drawbacks so you are trying to divert from the main problem to lower UPI rate. This no way makes ebay safer, we want a safer environment with lower UPI rate
Your concern is very valid in relation to Feedback and UPI. The way we are addressing in to improve the fulfillment rate so that more and more Positive Feeback and lesser UPI being filed. In the interim I agree there would be some challanges and in soon this would change to good as we are working agreesively to reduce the UPI rates. There is a great functionality offered to sellers to reduce UPI rates, please check this feature http://pages.ebay.com/services/buyandsell/biddermanagement.html?ssPageName=STRK:MESRL:009
First I would like you to address the issues I have put up long time back. Like you can clearly see from kaya_jewels post that what I said, people are actually doing it. Instead of Ebay getting a safer place its becoming TIT FOR TAT game. If you check the history of all buyer from whom I filed an UPI, you wont see any negative feedback, reason like I told you before, we are scared because if the buyer provides us a negative feedback it cannot be removed. So how can you say ebay is getting safer for both buyers and sellers ???
Hi All, Welcome to the workshop on understanding Trust and Safety Policies and addressing the concerned issues.
Today we have Yash and Nvid from Trust and Safety Team to answer your queries related to Trust and Safety. Nvid will start with posting some basic policies that you will like to be aware about, then they will be ready to field your questions.
We love the workshops to be interactive, so please feel free to post any queries or questions.
Buyers end up buyign up produts for almost 10% extra price than what they would normally get from us. ( 4% Baazee 3-4% Paisa pay + Shipping Insurance + Shipping)
On baazee i could file a SNC - Give a rating -Mark payment receipt and many more in one lien - TOGETHER -- On ebay its Tedious.
On ebay - Again it difficult to make out for whom we have files SNC (FVC). So we need to check all transactions again and agian to make sure we didnt left any FVC - (The fullfillment rate is very low)
Also -- we do not get an Email informign about ratings given - so if a buyer is not happy he leavs a -ve rating and i go uninformed - untill i go and chack my own ratings.
The volume of transactiosn by offlien payemnt mode has dried out due to entensive promotion of Paisa Pay. ANd buyers end up buyign up produts for almost 10% extra price than what they would normally get from us. ( 4% Baazee 3-4% Paisa pay + Shipping Insurance + Shipping)
Support from ebay was excellent during migration and till date i have no problems with support from ebay team.
But I TOTALLY AGREE WITH PPJEWELERS THE POINTS HE MENTIONED ARE VERY TRUE. IT HAS NOW BECOME A TIT FOR TAT GAME U DID THIS WAIT I TOO WILL DO THE SAME WITH YOU. I MYSELF DID THIS... NOT JUST THIS ARREE BABA PREVIOUSLY IN BAAZEE NO SELLER GETS THE OPTION TO FILE WARNING AFTER THE BUYER HAS PAID FOR THE ITEM USING PAISA PAY. BUT A FEW DAYS BEFORE I BOUGHT AN ITEM FROM EBAY PAID ONLINE RECIEVED MY CD'S IN EXCELLENT CONDITION LEFT COOL COMMENTS FOR THE SELLER HE TOO DID THE SAME FOR ME AND A FEW MORE DAYS LATER HE FILLED UNPAID WARNING ON ME... I REPLIED WITH ALL MY PAYMENT DETAILS OF PAISAPAY ID BUT HE DIDN'T CARED TO REPLY BACK OR TO TAKE THE COMPLAINT BACK THEN WHAT ELSE AFTER 2 DAYS I TOO FILLED ITEM NOT RECIEVED WARNING ON HIM... TODAY AFTER A WEEK HE REPLIED TO ME AND TOOK HIS WARNING BACK STATING SOMEBODY MISTAKENLY HAS DONE THIS. HOW FUNNY... IT'S NOW A GAME OF FIGHT BETWEEN TWO PEOPLE........SELLER .... BUYER...
A FEW RULES I TOO THINK SHOULD BE CHANGED ON EBAY INDIA TO MAKE IT BETTER FOR ALL OF US.
Hello to everybody at ebay.in working hard day and night to make ebay.in a nightmare for the sellers.
Your post says “ At eBay our constant endeavor is to create a safer place for our users to transact and interact with each other ” .I checked for all the possible definitions for “safe“ so that ebay.in can relate them to even one of it and support there above said statement.
definition of safe
Free from harm, injury, or risk; untouched or unthreatened by danger or injury; unharmed; unhurt; secure; whole; as, safe from disease; safe from storms; safe from foes.
Conferring safety; securing from harm; not exposing to danger; confining securely; to be relied upon; not dangerous; as, a safe harbor; a safe bridge, etc. Incapable of doing harm; no longer dangerous; in secure care or custody; as, the prisoner is safe.
I know you will have hard time to relate ebay.in to even one of the definitions provided. The reason for this post is to wakeup ebay.in. I request you to reply to the following queries since this in not my personal problem, but a problem faced by the whole seller community.
You say the ebay.in is following the best practices for the feedback process, if you provide me a satisfactory reply to my question I will agree with you and if you do not then please think again on your policy.
Now the practical side
IS EBAY SAFER FOR SELLERS ??
The ebay.in feedback policy is not making ebay safe in any way. On baazee.com after filing an SNC we used to provide the buyer with negative feedback because we knew that in case he provides us a negative feedback in response it will be taken care of by baazee. But do we follow this no ebay ?? NO ……….. reason ?? we are scared, yes we are scared because if we get a negative rating in response we have no where to go. Now does this make ebay.in a better and safer place ??
IS EBAY SAFER FOR BUYERS ??
Now take it this way, if we were provided with a neutral or negative feedback on baazee.com we used to work hard to satisfy the buyer and get the ratings upgraded. Now when we know that once a rating is provided it cannot be edited, why will we waste time on customer satisfaction ?? it will be a tit for tat game……… you give me negative rating I do the same, don't like it ?? lets withdraw .......... and the game is over. This is how ebay is getting safer, right??
Any one can make any number of id’s on ebay without verification and fool around providing negative feedback to sellers and we can do nothing except sit and watch. The option for blocking users dose not help anyway cause user having feedback score 0 can bid on at least 1 item. This way fake bidders can make any number of id’s and bid on as many items they wants to. This again makes ebay very safe, I guess.
Please answer to these questions in your workshop cause you have ample time to think over it. I am not taking up the other issues ( shipping amount problem, paisapay delay, drop in sale, buyers complaining on lengthy checkout process ………….. and many more ) cause this one is the most important issue to be taken care off.
Conclusion :- Baazee was a simpler, better and safer place for both buyers and sellers.
<span style="font-size:10.0pt;mso-bidi-font-size:12.0pt; font-family:Arial">Hello to everybody at ebay.in working hard day and night to make ebay.in a nightmare for the sellers.
Your post says
“ At eBay our constant endeavor is to create a safer place for our users to transact and interact with each other <span style="color:black">”</span></span><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt; font-family:Arial;color:black"> .I checked for all the possible definitions for “safe“ so that ebay.in can relate them to even one of it and support there above said statement.</span><span style="font-size:10.0pt;mso-bidi-font-size:12.0pt; font-family:Arial">
definition of safe
Free from harm, injury, or risk; untouched or unthreatened by danger or injury; unharmed; unhurt; secure; whole; as, safe from disease; safe from storms; safe from foes.
Conferring safety; securing from harm; not exposing to danger; confining securely; to be relied upon; not dangerous; as, a safe harbor; a safe bridge, etc.
Incapable of doing harm; no longer dangerous; in secure care or custody; as, the prisoner is safe.
I know you will have hard time to relate ebay.in to even one of the definitions provided. The reason for this post is to wakeup ebay.in. I request you to reply to the following queries since this in not my personal problem, but a problem faced by the whole seller community.
You say the ebay.in is following the best practices for the feedback process, if you provide me a satisfactory reply to my question I will agree with you and if you do not then please think again on your policy.
Now the practical side
IS EBAY SAFER FOR SELLERS ??
The ebay.in feedback policy is not making ebay safe in any way. On baazee.com after filing an SNC we used to provide the buyer with negative feedback because we knew that in case he provides us a negative feedback in response it will be taken care of by baazee. But do we follow this no ebay ?? NO ……….. reason ?? we are scared, yes we are scared because if we get a negative rating in response we have no where to go. Now does this make ebay.in a better and safer place ??
Now take it this way, if we were provided with a neutral or negative feedback on baazee.com we used to work hard to satisfy the buyer and get the ratings upgraded. Now when we know that once a rating is provided it cannot be edited, why will we waste time on customer satisfaction ?? it will be a tit for tat game……… you give me negative rating I do the same, don't like it ?? lets withdraw .......... and the game is over. This is how ebay is getting safer, right??
Any one can make any number of id’s on ebay without verification and fool around providing negative feedback to sellers and we can do nothing except sit and watch. The option for blocking users dose not help anyway cause user having feedback score 0 can bid on at least 1 item. This way fake bidders can make any number of id’s and bid on as many items they wants to. This again makes ebay very safe, I guess.
Please answer to these questions in your workshop cause you have ample time to think over it. I am not taking up the other issues ( shipping amount problem, paisapay delay, drop in sale, buyers complaining on lengthy checkout process ………….. and many more ) <span style="mso-spacerun: yes"> </span>cause this one is the most important issue to be taken care off.
Conclusion :- Baazee was a simpler, better and safer place for both buyers and sellers.</span>
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I REPLIED WITH ALL MY PAYMENT DETAILS OF PAISAPAY ID BUT HE DIDN'T CARED TO REPLY BACK OR TO TAKE THE COMPLAINT BACK THEN WHAT ELSE AFTER 2 DAYS I TOO FILLED ITEM NOT RECIEVED WARNING ON HIM... 
TODAY AFTER A WEEK HE REPLIED TO ME AND TOOK HIS WARNING BACK STATING SOMEBODY MISTAKENLY HAS DONE THIS. HOW FUNNY... IT'S NOW A GAME OF FIGHT BETWEEN TWO PEOPLE........SELLER .... BUYER...
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