We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.
Join Gautam Thakar, Country Manager – Marketplace, for an online discussion on buying and selling on eBay India.
Gautam will be available on this thread on Thursday, the 25th of August, 2006, from 5:00 PM to 6:00 PM IST, for an interactive discussion with our community members.
You can submit your questions before or during the event by clicking on Post a reply at top of the thread. For help on using the discussion boards, please click here - http://forums.ebay.in/thread.jspa?threadID=300000542.
See you on the 25th at 5:00 PM!
Thanks and Regards, Sapana, Community Development Team
As promised earlier, in this session almost a month back. On Gautam’s behalf, I am posting an update on the next steps on the topics discussed.
For most of the issues raised, the teams have arrived at an action plan to address the issues. Some of these plans are already being actioned or will be actioned in near future. You had also asked for few features, and for those we have provided the timelines by which we expect to roll them on site.
•CS issues – CS responses are delayed and often not up to the point. Action Steps – •Greater and Easier access to Customer Support: o Increased Live Chat link placements and also increased their visibility for easier access by users.
o We are also working on a project to improve the Contact Us interface, so as to increase the ease of usage of the section. We expect that project to go live on site by middle of next year.
•Improving Quality of Responses: oWe have already hired and are in the process of hiring more Customer Support Reps (CSR), so that each CSR is able to give more quality time to user queries, and therefore give better responses.
o We continue to invest in greater training and development of individual CSRs so that they are more aware of site processes and are able to help the user better.
o We have made already made certain changes, by virtue of which; going forward, a CSR will be able to read the verbatim feedback received from the user. This will help them understand their mistakes easily and take corrective action.
•Increasing Community and Customer Support interaction: o Customer Support team members are now participating in various user meets that we hold in various cities. This direct interaction with users help them in understanding user issues better, and therefore can lead to better resolutions.
o To continue this direct interaction with our community, Customer Support members will be also interacting on the discussion boards on a more regular basis.
•TnS issues - Difficult in understanding TnS actions. Email communication from TnS not satisfactory. Action Step – •Improving Communication from Trust and Safety team: • We are in the process of revamping most Customer Support mails to make them more relevant for the users. We are reviewing the mails based on the priority, however, you will appreciate that given the number of mails itself, this will be a huge task. We are expecting to complete this project over the next three months.
• We are also reviewing and revamping some of the most commonly used Policy help pages to update them with relevant examples. 50% of this task has been already completed. We are expecting to complete the other half very soon.
•Site Policy and Suspension reinstatement
o In the past, we have heard of cases where genuine sellers were having difficulty in getting reinstated. We are currently in the process of reviewing the proofs required for reinstatement such that we accept the ones that are normally available with sellers.
o Some of you raised the topics of whether a policy itself was right one. Based on your feedback, we will continue to debate the policies. While we can debate various policies, we also need to ensure that we are adhering the existing policies.
•Fraud concerns - Tighter Seller and Buyer verification Action Step – o As Sharat announced in his workshop, we will be soon adding a landline based verification method for new sellers. Currently a new seller may verify himself basis his mobile phone, snail mail on physical address and credit card.
o We have also started work on identifying certain areas where fraud is more prevalent and we will be targeting to clear those areas. However, given the sensitivity of this project, I will not be able to discuss this further.
•Difficulty in finding information - Easier access to information for new users / Direct source of help:
o Direct Help from existing Sellers - We recently concluded a successful pilot of a new program whereby existing sellers are able to train new sellers thereby giving them greater guidance on the becoming a successful seller on eBay. The initial results have been very interesting. We are very excited about this new program and based on the pilot results, we plan to roll it out to various cities. Stay tuned for more on this program.
o Account management - As some of you might be aware, most of our Power Sellers already have a personal account manager. We are piloting to extend a similar support to even medium level sellers to help them improve their business on eBay.
o Video conferencing sessions - In past, we had piloted video conferencing sessions to increase education and awareness about various eBay features. We have seen positive results of the program and we intend to conduct more such sessions in future. This will help us reach out to sellers from various cities and towns.
o Help pages revamp – As mentioned earlier, we are revamping various key help pages, to make them user friendly and relevant.
•PaisaPay – Direct transfer of PaisaPay amount to sellers bank account and Buy it now – immediate payment required via PaisaPay Action Step – We expect to have this feature on site in later half of 2007.
•Product related - Integrated check out and making seller contact details more visible to the buyers. Action Step – We expect to see this feature on site by middle of 2007.
We hope the above actions will help us improve your experience on site. Once again, thanks you for being part of the ebay community and do keep contributing to help us jointly build the ecommerce market in India.
As promised by Gautam, here is a summary and action steps of the discussion points that were raised during the Open House discussion.
Gautam will be coming back to boards by 30th of September to provide detailed plans on action steps.
•CS issues – CS responses are delayed and often not upto the point. Action Step - Detailed improvement plan related to Customer Support improvement and sharing the same with Community.
•TnS issues - Difficult in understanding TnS actions. Email communication from TnS not satisfactory. Action Step – greater explanation around seller suspension and enhanced consequences guidelines
•Fraud concerns - Tighter Seller and Buyer verification Action Step – Share plans about new verification modes that are being planned
•Difficulty in finding information - Easier access to information for new users / Direct source of help Action Step – Share detailed plans on the planned programs that are aimed at providing greater handholding of new users
•PaisaPay – Direct transfer of PaisaPay amount to sellers bank account and Buy it now – immediate payment required via PaisaPay Action Step – Provide timelines on when we can expect to have these features on site
•Product related - Integrated check out and making seller contact details more visible to the buyers. Action Step – Share timelines for these plans to convert into action
•Listing fee - Review of gallery and Home Page fee ; Introduction of Listing Fee Action Step – will be reviewd during 2007 Pricing change plans
•Third party rating review While we did not hear many comments on the idea of having a panel of community members as the rating review panel, however we wanted to share that this is something that is being considered on a global scale.
Ifound few strange thing on ebay 1) Ebay says we should not give our prsonal emaiol ids to the seller or we should contact seller with another id other than throug ebaysite. But many seller are giving theirpersonal email id and warning bidder not to bid weithout contacting them to the id mentioned in the decsrition of the product. how far it is justified? 2) Ebay suggests not pay any amount through westen union money tranfer or any direct money transfer or any methed not through ebay. But selller are clearly menting that they will not accept credit car or paypal, they are demanding direct tranfer of money. Why ebay is allowing such seller to display their items. Why can't you stop them . 3) when ever i bid for apple lop top from ebay .uk site, i will recieve a mail that the item is not in the list. when items are not in list why are they displayed? 4) There must be sortout facility dependending on shipping, ie whether seller can give world wide shipping or not 5) we need a better information about taxwes , shipping charges when we buy outside products is from other countries hope Mr gowtham thakur look in to the matter to give a better bidding /buying on ebay thank you
Ebay Allows people to buy fixed price items deducts the FVF in advance and then we have to wait for a few weeks in case the buyer doesn't pay up and doesn't even respond. In my case probably 70 Percent of the buyers default and it is a supreme waste of time to open a dispute wait wait wait and then end the transaction give the buyer a negative strike and get back our FVF.
Why should eBay allow them to mark anything as bought without the person paying for it online esp when the only payment option I have provided is PaisaPay.
Sellers should not get a 'Item Sold' notification unless the payment is processed and succesful. IT will surely help sellers save a lot of time and avoid bogus transactions.
Folks, Its been almost 100 minutes since i have been on the boards. I want to thank you for your time and inputs and queries. The feedback from the community is always valuable and i am glad i extended my time on the boards and answered all of you. I realise that in some cases i may have answered directly and to your satisfaction while in others you may not have liked the fact that i couldnt provide an immediate solution.
I always like to take the honest and direct approach with the community as i believe that you all appreciate that versus any false promises. Also the honest truth is that we dont always have the answers , or even if we do may not have all the resources to get the solutions in rapid time. Sometimes we do have an answer and it may not help all community members equally.
Either way me and my team are committed to being more transparent, pushing ourselves harder to help more of you more times and faster. I know we take great pride in tryinig to resolve your issues so that you have a great buying experience or help you grow your business. I also know that all my team is unhappy if they cant help you as fast as you would like. And we want to minimize those instances
We will work on all the ideas and i will send a summary of next steps in a month to update all of you. Thank you again for being part of the ebay community and do keep contributing to help us jointly build the ecommerce market in India
I look forward to being on the boards again with you all soon. Regards Gautam
Dear rajivalways I am sorry to hear that you had to face this unpleasant situation. However, I am also glad that there is already a readressal mechanism in place to take care of your concerns.
Your Item / Money not received - If a buyer does not get his product, or the product is significantly not as described, the best option for the buyer is to open a Item Not received dispute agasint the seller. [My eBay >>> Dispute Console (left side bar)>>> open a dispute]
If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the calim for Buyer Protection claim.
I am sure we will solve your issue - though i know that the best answer is to ensure that we do not let this issue happen in the first place. We will work harder to make sure that such instances dont happen again. Regards Gautam
dear nmv2005 I have to say , i have heard of many cases where buyers have not received goods from sellers but not one where the courier system is a fault. Off the cuff what i think i will do is to consider whether it makes sense to have a panel of courier compnay's that we encourage sellers to use. Alternatively in the long term we could also consider building some system whereby buyers money doesnt go to the sellers unless they confirm receipt of goods. To be honest though these are just ideas that i thought of as i was typing. Let me get these to the right team in ebay and see if there is any merit in this. We certainly dont want to increase your stress by following up with courier companies. Thanks for bringing this to our notice. Regards Gautam
I want to clarify that the reminder mails are sent by the seller from whom you have purchased the item, not from eBay. If you have bid / bought an item, then yes, you are required to pay for it. At the same time, if you have paid for an item, then the seller is required to ship it to you. In the event that you have not received the item (like you mentioned), then you need to file an Item Not Received Dispute within 60 days of the item closing, and you can be eligible for refund under of Buyer Protection Program. Please note that the 60 day period is from the time the item closes, not the time that a seller send you a payment reminder email. I understand that many of our users might not be aware of these details, and we will be working on educating our users about these going forward. Regards Gautam
Thank you for participating in this session. On your specific queries,
1. You can contact PaisaPay Support by clicking on "Help" section of the eBay header, and then "Contact Us" on the left hand column. You will reach the "Contact Us" web form. The last section of this form is PaisaPay. Select this, and the appropriate sub topics in the next page to send us your query.
2. We introduced this feature because at times, sellers get enquiries from buyers from locations to which they are not shipping, asking if they could deliver the item to their location. To enable sellers to recover the shipping charges in such cases, we have this feature. This is the first time we are hearing of this feature being misused. Yes, if a seller has mentioned Free Shipping, he should not charge additional Shipping or Handling Charges. If you notice any seller doing so, please report them to us.
We shall monitor this issue closely, and if we notice more such misuse happening, then we shall consider turning off this feature.
3. We have a team which is working on improving our Dispute Resolution Mechanism. I shall forward your feedback to them. Regards Gautam
I am sorry for the unpleasant experience you have had with your seller. I hope you have filed for an Item Not Received Dispute. I will ask someone from the team to reach out and help you resolve this issue. I apprecaite that this has not been a great experience for you and will make sure that there is a greater focus on strengthening our verification programs such that you and others never have to deal with fraud sellers. Regards Gautam
I am surprised to hear so many complaints regarding customer service. It is distressing because i know the team is working hard. However it is more distressing because there is no excuse for this. If we cannot serve you well we do not have a good business . Please accept my apologies for your experience and one of the action steps i will take is to have a detailed improvement plan and ask our CS team to share that with the boards and our users.
Thanks for taking the time to be here and registering your suggestion. Regards Gautam
I hear you, and all our members, on the issue of appropriate Customer Service responses. We clearly need to work harder to meet the expectations of our users writing in to our Customer Support. I will personally discuss this with our CS head to see what we can do to expedite our improvement in this regard. It is a very reasonable ask from you as our user and we need to make sure that we do meet your expectations on this at the earliest. Please accept my apologies for not meeting your expectations on this. Regards Gautam
Generally, sellers do get warnings before their listings are removed. It's only a rare cases, where we pull down listings without giving sellers a warning, and these are only for severe policy violations. I am unsure if there has been some error in your particular case (whether emails are not being sent by the system) so I will ask the team to double check and ensure that we do indeed meet the high professional standards that you rightly expect from us. Regards Gautam
What I am hearing from you, and many other community members today, is that we still have work to do to ensure that our Customer Support meets up to our users' expectations. As users, you are absolutely right to expect timely and accurate answers to your queries, and I am sorry that we have not been able to meet your expectations on this score. I shall personally follow up and see that we put in place processes to improve on this front.
On your specific query, you will have to re-activate all your listings yourselves. However all the listing upgrade fees you have paid for these listings that were pulled down will be refunded to you. Regards Gautam
Thanks for the detailed post and my apologies for the inconvenience caused to you. Let me try and answer your points raised one by one.
Buyer Protection – covering you for 9950, instead of total amount. I have asked my colleagues from the Team to look into the matter. I believe this may be a communication error.
Mutual resolution of dispute – We have seen that at most times, disputes are due to miscommunication and can be easily resolved between buyers and sellers themselves. However, this does not imply that buyers are left at seller’s mercy, or eBay washes its hand off the transaction. eBay is always there to protect you. If you feel that the seller is not interested in resolving the dispute, you always have the option to close the dispute and escalate the case to buyer protection.
Contact number of seller - I agree that we need to make the seller contact details more visible to the buyers. I will forward your feedback to the concerned team for evaluation and action.
For benefit of all, I will like to share a workaround to get contact details of the seller if required. To do the same, you may follow the following process. Click on Advanced Search> Find contact Information. This will get you the required details.
Email communication – Thanks for the feedback, I will ask the relevant team to look into the same.
Action against the seller – eBay takes various actions on sellers who do not fulfil their commitment to buyers. The action can range from site suspension to legal action. We work closely with various Law Enforcement agencies for the same.
I hope the above will be helpful. Do let me know if you have further questions. Regards Gautam
I am sorry to hear that you had to face this unpleasant situation. However, I am also glad that there is already a readressal mechanism in place to take care of your concerns.
Your Item / Money not received - If a buyer does not get his product, or the product is significantly not as described, the best option for the buyer is to open a Item Not received dispute agasint the seller. [My eBay >>> Dispute Console (left side bar)>>> open a dispute]
If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the calim for Buyer Protection claim.
Negative feedback – Normally eBay does not get involved in feedback process between buyers and sellers. However, there are certain process which will help you resolve your dispute related to feedback. I suggest, you write to Customer Support, regarding the same. They will look into the matter and give you appropriate help.
Welcome to eBay! I will try to answer your questions in detail:
What is the option if I do not receive a product? What is Buyer Protection? If a buyer does not get his product, or the product is significantly not as described, the best option for the buyer is to open a Item Not received dispute against the seller. [My eBay >>> Dispute Console (left side bar)>>> open a dispute]
If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the claim for Buyer Protection claim. eBay takes care that if a buyer is defrauded by a seller, the buyer is reimbursed his money. One tip is to always try and use PaisaPay as the payment mode. PaisaPay payments are protected up to 50,000 Rs. If you choose offline mode of payment, you will be protected up to 10,000 Rs.
What are ratings? Feedback is made up of comments and ratings left by other eBay members you've bought from and sold to. These comments and ratings are valuable indicators of your reputation as a buyer or seller on eBay. Thus if a seller has 400 positive feedback ratings, this will mean that 400 buyers have transacted with him and had a positive experience. I will encourage you and all our buyers to check a seller feedback before buying. You can know more about the same here - http://pages.ebay.in/help/feedback/questions/feedback.html
What to do if seller does not ship to my location? It is always a good idea to contact the seller and ask/negotiate if he will be willing to ship to your location.
How secure is netbanking (PaisaPay)?
Banking via PaisaPay is an extremely safe form of payment. Your account details are safe. You need not worry about the security of your account information since you are simply redirected to your bank's website. To finish a transaction, an account login is required, and only you and your bank will know the login information.
However, I will encourage you to NOT transfer the money directly to the seller’s account, for such transactions do not qualify for PaisaPay purchase protection program.
I hope the above game you greater clarification. Happy Bidding!
However, I am glad you have already raised a dispute. This is the first step to recover your money. Further, If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the calim for Buyer Protection claim.
I hope this information will be helpful to you and you will be able to recover your money/product. Do keep us updated on your experience. Regards Gautam
Friends , Its already 6 o clock but i havent got through many of your queries so i am going to keep going for some more time. Its indeed very energiszing to be on the boards and hear all your suggestions. I will try and answer all but i will otherwise ensure that i get through them all by the weekend. Regards Gautam
Thanks for your feedback. I agree that we need to make the seller contact details more visible to the buyers. I will forward your feedback to the concerned team for evaluation and action.
For benefit of all, I will like to share a workaround to get contact details of the seller if required. To do the same, you may follow the following process. Click on Advanced Search> Find contact Information. This will get you the required details. I happened to notice your feedback ratings; I think it is phenomenal to have a buyer with such high ratings. I will like to thank you for your feedback and patronage. Regards Gautam
I am sorry to hear about the unpleasant buying experience on eBay. However, I hope you are aware that all your purchases on eBay are protected.
If a buyer does not get his product, or the product is significantly not as described, the best option for the buyer is to open a Item Not received dispute against the seller. [My eBay >>> Dispute Console (left side bar)>>> open a dispute]
If the seller does not respond, or the communication fails at any point of time, the buyer needs to close the dispute and escalate the claim for Buyer Protection claim.
I hope this information will be helpful to you and you will be able to recover your money/product. Do keep us updated on your experience and apologies on behalf of eBay for the lack of responsiveness from the seller. Regards Gautam
It is great to see you again as well. I have always appreciated your dedicated presence on boards to help other users and give continuous feedback to eBay. I am glad you find the new categories useful.
Regarding your suggestion on request feedback button, I will forward the same to the concerned team. However, there is a fine balance between spamming the buyer with feedback mails vs. sending him reminders once in a while
Gallery fee – As mentioned earlier, Gallery Fees has been introduced for sellers to distinguish their listings from other sellers. It’s like any other feature fee which increases your chances of sales on a listing. Also, in long run it should help us improve the quality of merchandise and therefore overall buyer experience on site.
Direct transfer of PaisaPay amount to sellers bank account – As I mentioned earlier, this is one of the features that we are working on. However, it will be some time before we can see the feature live on site. We will keep you updated on any developments that we have regarding the same. Regards Gautam
Wanted to know what kind of action do you take against the fact that buyers using paisa pay - where funds are transferred to the sellers instantly, are then at the mercy of the sellers - this is with reference to the fact of dispatch through couriers - I have faced immense problems with the local courier offices where literally threats have to be made in order to get my delivery. The seller is merely sitting back as he has got his end of the transaction - please respond. I am sure this is a on going issue with other buyers as well. In summary I am re-considering using ebay services as it adds to the normal pressure - by making phone calls to courier offices - where their numbers are never free during office hours. NMV2005
I am extremely glad to hear about your positive experience. I am glad you are happy with the new LED displays and signs category. I hope you are spreading the words amongst your friends and associates
Your suggestion for PaisaPay – I hope you area aware of the PaisaPay Account feature. This is a central place for you to have collated information on all your PaisaPay transaction. Once you click on the account balance, you will get all details related to that account, including buyer name, amount received, amount of payment check issued etc. To access the same, just click on My eBay> PaisaPay account (under My account)
As I said in my earlier post, sellers have the tools in hand to block fraud users. This tool is called Bidder management facility (http://pages.ebay.in/help/sell/buyer-requirements.html). One such bidder management option is to verify all buyers who have 5 or less feedback ratings via SMS.
To activate this tool, you need to follow the following steps: My eBay> Preferences> Buyer requirements> Show / Edit> check all relevant> Submit
Listing fees are charged even if there is no sale (think of it like a shop window in a store) so those will not be reversed.
Normally, a product carries warranty from the company which is serviceable at any part of the country. For such products you would not need to depend on the seller for servicing.
I will encourage all buyers to got for products that are offering company warranty as far as possible, so as to avoid future inconvenience.
Warm welcome to eBay I totally understand and share your concerns on fraud buyers. Fortunately, sellers already have a tool in hand to tackle such buyers. This tool is called Bidder management facility (http://pages.ebay.in/help/sell/buyer-requirements.html). One such bidder management option is to verify all buyers who have 5 or less feedback ratings via SMS.
Normally, we have noticed that such buyers tend to buy high value items. You can switch this filter on for your high value items. Thus ensuring that fake buyers are kept at bay from your listings. To switch on the filter, you need to follow the following steps: My eBay> Preferences> Buyer requirements> Show / Edit> Buyers who haven't gone through SMS verification> Submit
Also, please ensure that you file a dispute, close the same and claim the final value fee credit for such sales. This will ensure that you do not end up paying eBay fee for such products. http://pages.ebay.in/help/sell/credits.html
The Religious & Healing Category lists many products which are sold. Astrology is a service. As services are highly customisable depending on client requirements, sellers find it difficult to have a standard price for services rendered. It requires buyers & sellers to meet, discuss requirements & then decide price. Real Estate is similar in nature as buyers would not buy real estate without having a look at the property which makes it necessary for buyers & sellers to meet. Since they are similar in nature, they have been clubbed together & eBay provides the classified format for putting up such listings. Also, I hope you are aware about Kijiji (www.kijiji.in), wherein you can list services such as yours.
Regarding your question on why Dutch auction is allowed in this category: Dutch Items mean Multiple-Item Listings format (also known as Dutch Auction). Since classifieds are more suitable for services like Astrology Dutch Items are not allowed.
Regarding Restricted items: There are certain items which are not allowed to be sold on eBay as per eBay Policies. You can find more details on “RESTRICTED ITEMS” on the following URL http://pages.ebay.in/help/policies/items-ov.html
I hope the above information was useful and gave you greater clarity. Regards Gautam
To get a product shipped to your friend in Philippines, you will need to find a seller who is willing to ship to the country. You can communicate with the seller and mutually agree that all charges will be borne by you. Also, you might want to find out, if there are any custom duties that a buyer might need to pay while receiving a product.
Alternatively, you can buy directly from eBay Philippines (http://www.ebay.ph/home) and ask the seller to ship to your friend. Regards Gautam
I am sorry to hear about your experience. I have asked the concerned team to look into the matter. I will also request you to check if all the documents required have been submitted. You should hear from the team within a week with a resolution. Thank you for being an eBay member and apologies again for this experience. Regards Gautam
email marketing feature is avialbale to all sellers who have an eBay shop. However, to open a store, a seller needs to have minimum of 5 positive raitngs.
If you need clarity on the listing procedure and any other operational process, you can contact our Training Team on training.india@ebay.com
Wnated to know what kind of action do you take against the fact that buyers using paisa pay - where funds are transferred to the sellers instantly, are then at the mercy of the sellers - this is with reference to the fact of dispatch through couriers - I have faced immense problems with the local courier offices where literally threats have to be made in order to get my delivery. The seller is merely sitting back as he has got his end of the transaction - please respond. I am sure this is a on going issue with other buyers as well. In summary I am re-considering using ebay services as it adds to the normal pressure - by making phone calls to courier offices - where their numbers are never free during office hours.
I am sorry to hear about your experience on eBay. If you could please provide more details about your transactions, I can request the concerned team to look into the matter. You may contact eBay via http://pages.ebay.in/help/contact_us/_base/index.html form.
However, as you might be aware, eBay has a buyer protection program (http://pages.ebay.in/help/confidence/problems-fraud.html) in place for any transaction, where a buyer does not receive the product or product is significantly not as described. A buyer can file a dispute any time between 30 – 60 days of end of listing, and can further escalate it to claim within 90 days of end of listing.
I hope you will find the above information useful and once again please accept my personal apologies for the experience. We will work on tightening the seller processes and ensuring that such instances are minimized. Regards Gautam
Direct bank transfer of PaisaPay balance – As mentioned in my earlier post, we are working towards having this feature. However, it will be some time before we expect the feature to roll out. We will keep our community informed on any update on the project.
Third party rating review – I can understand that feedback ratings are an issue that is closest to heart of our community members. After the last round of changes in feedback system, we have noticed some encouraging trends, whereby positive ratings left on site had increased, where as negative ratings had simultaneously decreased. We are planning more changes that will help members have greater faith in feedback system. About your suggestion on third party, I am afraid, we currently do not have a third party service provider, that offers this service at such rates. May be this can be a business model that an existing seller can exploit
I wanted your input on another idea – what if we had a team of experienced community members who are empowered to review user feedback? I am risking putting this out here since its unclear whether we will go ahead and I don’t want to disappoint you later – but I thought I shouldn’t let that stop me from at least checking the reaction to the idea.
Seller verification – similar to buyer verification, we are also taking certain steps to tighten seller verification. I appreciate your suggestion and will forward it to the concerned team for evaluation.
EL charges – I wish I could charge more for the home page. Just joking. I hear you loud and clear . This will be under review for our 2007 pricing.
Integrated check out – Absolutely agree. I am worked up myself that we don’t have a more intuitive checkout. This is the biggest investment in product that we will be making and a big priority for me. That’s the good news. The not so good news is that this is very complicated and will not be available for at least 6 months.
Possibility of accepting debit cards – Unfortunately, the current payment system in India does not allow PaisaPay to accept debit cards. Therefore this possibility will need to be kept on hold for now.
Hope this gave you some indication of our intent. Apologies if I couldn’t satisfy you fully especially on expectation on the faster timing of some of the product changes but that is the reality of product development cycles. I hope to see the continued constructive suggestions from you. Thanks you for being on eBay and helping us grow ecommerce in India Regards Gautam
First of all , thank you for your prolific contribution. I know that at times you are disheartened by some of our policies but i encourage you to keep the faith that all of us are working towards the health of the community long term. You have raised some interesting points, let me try and answer them. As always I will try to give direct answers but will be honest if I cant answer at this stage or if there is some issue where our position is different from your requirement.
Listing Fees – As I mentioned earlier, at eBay the challenge is to balance interest of various user groups. There are some seller segments that might not benefit from having listing fee on site. Having said that, point taken that such fees will improve inventory quality on site. We are considering this strongly as part of our plans in conjunction with some of the gallery fee comments that you and others have. Unfortunately I don’t have a date or firm plan at this point.
Immediate Payment required feature – As mentioned earlier in one of my posts, we are already working on this feature.
Buyer Verification – This is something that I am beginning to take a personal interest in. For starters we have given some control to the seller via SMS based verification. After the launch of Turbo Lister 2, sellers can now apply this and other buyer blocks on selected items, as opposed to all their items as was the case earlier. There is one more idea that Sharat is working on for verification and he should be making an announcement within a month (its telephone based but I don’t want to steal his thunder at this stage). This is certainly an initiative that helps sellers as well as the marketplace health so you will see more verification methods over time (including paisapay but that will be after the new idea I mentioned)
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