Hi everyone, this is Rajan Mehra, Country Manager for eBay India. I’d like to invite you to my next Open House discussion on Wednesday, 18th July 2007 from 4-5 PM IST.
At the outset I’d like to offer a big thank you to our sellers for your enthusiasm and commitment in helping us improve the buyer experience on eBay. The fee change we implemented in April’07 has significantly helped us improve the quality of supply on our site, resulting in a better finding experience for buyers and more business for our sellers. As a result of this and other marketing initiatives, we have seen a rapid sales growth and for this I’d like to thank you.
Our community of sellers work tirelessly day-in and day-out to make eBay a great place to shop. Based on your feedback, we have introduced some product changes including requiring Immediate Payments to complete checkout and other changes that will improve your experience on eBay.
Business at eBay is growing and I believe the healthy growth trend shown by the e-commerce industry is a cause for optimism for all of us. ASSOCHAM, an industry body, has forecasted that the e-commerce market size will grow to Rs. 5500 crores in 2007 – 08 from its current Rs. 2200 crores.
I am also pleased to share with you some of the recent accolades received by eBay India. JuxtConsult, a third party research firm, has recognised eBay as the most popular shopping site for the third year in a row and also the most user friendly website. PC World Web Awards have recognised eBay India as the best auction website. I want to thank you for your support in helping us make this happen.
I’d like to take this opportunity to revisit the priorities I’d set out for our team in January this year and measure the progress we’ve made so far:
1. A key priority we’d set out was to make our site simpler and more convenient. We recently launched a simplified buying flow for Fixed Price items and introduced a Shopping Cart. The exciting marketing campaigns like ‘Bid for a Buck’, ‘Cricket Mania’, ‘1 Rupee Free Shipping Auction block’ has further helped in a healthy growth rate in buyers, repeat buying and overall buyer satisfaction
2. Providing a great experience to our buyers also means providing a safe and trustworthy trading platform. The TnS team has done lot of work in the past six months to ensure that bad buyer experiences are reduced. While they are proactively eliminating sellers who could cause bad experience, they are also ensuring that buyers who have a bad experience are reached out to and an appropriate resolution is provided to them under eBay’s Buyer Protection Program. We will continue to introduce measures that keep eBay a safe place to buy and sell.
3. Global trade on the eBay platform has been growing rapidly and India is poised to gain significantly from this phenomenon. Many of you would have participated in the promotions that we run around International Listing Fee. In addition, we plan to improve the existing Export Resource Centre, launch an all new Global Trade Tutorial and re-launch the International Selling Discussion Board.
4. Getting more users aware and experienced about eBay is another of our key priorities. Since 35% of India’s population access the Internet from cyber café’s, we have successfully initiated a program where Internet users at Reliance World centres are educated and encouraged to buy on eBay. Today this channel has become a major contributor to new buyers on site. The current coverage spans 16 major cities and shall be further expanded in coming months. We are exploring ways and means to extend this infrastructure to get and support new sellers on the site.
Having said all of the above, I also know that there are lot of things we still need to do to deliver on a seamless experience for our buyers and sellers. I’ll be happy to discuss the same with you in the Open House discussion. You can post your question in advance on this thread, or join me on July 18th at 4 PM for a live discussion.
See you on the 18th!
Thank You, Rajan Mehra, Country Manager – eBay India
Thanks for your kindness , time and reply to my discussion post. We got boost and confidence now on eBay. We are very proud to be working with eBay. There is a say that "Be No.1 or join the No.1". We have joined No.1 online trading in the world. I am happy that i have a brand for me with out a big investment, that's eBay.
Thanks for your reply to other topic as well.
After i removed the holiday setting there is no problem in selling now. From 16th my sales is in fact very good. Hopefully after the "My Shopping cart" i may have to target big, because big potential is definitely there. I am working on that. Out of so many items sold after 16th July only 3 items payment still pending. Basically i don't need to send any invoice after selling. This is really amazing !!!. If the same trend continues, i hope i have good time and nice future with eBay.
When you conduct seller lead workshop on "Friendly Customer support" [I used word friendly because when friendly no point getting negative view if seller make minor mistakes, same way seller treat buyer friendly when they make mistake like mistake purchase etc.], i will be there as an active participant to assist other sellers how to handle difficult situation. My inner thought is if we have one good customer joined and happy,the benefit is not only for me, it is going to benefit whole eBay community. I hope other sellers understand what i am trying tell.
But still one thing to be resolved from your side. After "My shopping cart introduced" From 10th-16th July my sales was completely zero due to the eBay's fault. That week i had almost ZERO sales. eBay always protect buyers not sellers, i kindly request your team to waive off my listing fees during the particular period. Rest of the loss i take care on my own. I hope some one from eBay support will contact me and resolve this issue. Please see the evidence from eBay that is "Shop vacation setting" is eBay's fault which affected my sales for 1 week. The problem is sent to your email address as well, so far no reply. A week sale i have lost, as a relief i hope i get justice from eBay ....
*************************from eBay support *************************** Hello,
Thank you for writing to eBays Customer Support. My name is Manav.
I understand that you are facing a problem when you set the "Shop Vacation Setting is ON",
However, this is a known issue, and our team is investigating on this issue.
So, as soon as this issues is resolved we will get back. So, i request you to give us sometime to resolve this issue.
I appreciate your patience and understanding in this matter.
Best wishes,
Manav eBay Customer Support *************************from eBay support ***************************
I understand your concern and agree that it can sometimes be annoying to have buyers who do not pay. With the new changes in the ‘Buy it Now’ flow, we are expecting the problem of non paying buyer to reduce considerably. Also, the team is working on many enhancements to the feedback system, to take care of issues similar to one that you have raised. We shall keep you and other members informed of those changes as and when we come closer to a roll out.
Thank for your kind words. I know that recognition by community members of the work done is something that is valued by all eBay India employees and so I know your post will be appreciated by all (just like some of your blog postings ). As regards your question on providing extra benefits to Power Sellers, we have been evaluating a number of programs, including some to reward top users of the site. However, it would be premature for me to announce anything at this time. Suffice it to say that Power Sellers are amongst our most passionate users and we value what they bring to the site and would want to make sure that we benefit them in a number of ways.
I believe our existing stores functionality can help you achieve the outcome you’re trying to achieve viz tailoring product pages and the look and feel to cater to different customers or geographies. To help a seller accomplish the same, the Shop functionality allows a seller to create custom pages. You can use the custom pages like a different shop in your existing shop. A good example of the same is the shop from the following seller: http://stores.ebay.com/Grapevinehill_Mens-Accessories_W0QQcolZ4QQdirZ1QQftidZ2QQtZkm.The seller has men’s footwear; women’s footwear and accessories in different custom pages, which are easily visible to any interested buyer. You can create up to 5 custom pages in a basic shop, 10 & 15 in a featured and premium shops respectively.
I hope this answers your query. Do write in if you have more thoughts on the same or wish to know more about this feature.
Thanks for your suggestion. We normally create new categories when we see some levels of activity and listings that indicate sustained interest of a critical mass of both buyers and sellers. Given the current levels of activity for business and industrial type products, we have not prioritized creating this as a separate category. That said, I think your suggestion is definitely worth exploring and I will ask the Category team to once again evaluate the interest levels and need for the B&I category.
Thanks for actively participating in today's conversation - I thoroughly enjoyed myself and look forward to more such conversations in the near future. There are a few posts which still remain to be answered and I'll do my best to address your queries soon. Thanks once again for all your time.
Thanks for your post - it's encouraging to read that community members such as yourself value some of he new features & programs that we've been rolling-out.
As you've seen for yourself, the Feedback system has a number of positives - it allows for an environment where new buyers get enough information to get comfortable to purachse from good sellers. The system is, of course, sometimes misused by Buyers and this is very unfortunate. We are working on improvements to the feedback system (some of which you may have seen eg Detailed seller Ratings) and these features will be continue to be rolled out onto the site. We do everything we can to ensure equity in the system but I'm sure you'll agree that on balance the system must provide for a transparent manner in which the millions of visitor who visit our site as Buyers feel comfortable
I hope you continue to have success in your sales and I look forward to your 1000th rating soon
As you may be aware that as per our policy we do not remove the feedback comments. However, on mutual withdrawal we remove the feedback score for the transaction. Also we permit users to respond to the feedback they have received. I think, whenever you get a rating (positive, neutral or negative) that can be misinterpreted by another member, it is advisable to post a response to the rating. This will ensure that a new buyer gets to read your side of story as well and thereby the complete picture.
Thanks for all the great work you're doing and hope your seeing good business on the site.
I understand your concern regarding new buyers and the pain that a seller has due to non paying buyers. It has always been a challenge for us to balance good experience for genuine new buyers while reducing the rate of items not paid for. We have evaluated various options like compulsory verification; however, we found that the bad experience it will create for genuine buyers will actually hurt the business of our sellers. Our research showed us that oftentimes buyers are not aware that they have contracted to make a purchase before they make a payment. We have worked on simplifying our buying flows to make the checkout process very easy and intuitive to use and introduced immediate payment functionality that prompts for payment at the time a buyer commits to buy. We are confident that this will significantly reduce the incidence of items not paid for.
I hope you will continue to sell on eBay India, and will soon share a different experience with us in our next Open House session.
I have participated for the first time in any online discussion organised by eBay. Please encourage me to take part again by replying to my concern I sent a little while ago.
Thankyou for the quick response to my grievance, from your able staff. This is the kind of customer service I hope to receive always from you. I hope to find a satisfactory solution soon.
Feedback by Bogus Buyers inspite of Non-compliance We are Power Seller in Jewellery Category. One system of Feedback is very irritating and arbitrary. When we sell an item and buyer donot pay, inspite of that he can left Feedback even Negative just to do fun. Due to this fear, as a seller we never give Negative Feedback to any bogus buyer inspite of non-compliance, and as a result, those buyer continue to disturb selling process of genuine sellers. In our opinion, the buyer who has not paid for the item should not be able to give feedback at all.
Welcome to eBay! It is good to see a new seller on the boards. It will be an interesting idea to get established sellers to train new sellers. The team is already working on a similar idea. However, to help a new seller set up their eBay business and learn, we have a training team which trains sellers for free. I have passed on your user id to them, and you can expect to hear from them shortly.
I am sorry to hear that your sales have dropped - I wonder if this could be because the new buying flow has made the buying experience a lot easier for a buyer of fixed price products and consequently new buyers who may have only been experimenting will not complete the transaction. In the past, such buyers may have inadvertently completed the transaction but not made the payment, thereby requiring the seller to report the item as unpaid. The benefit of the new system with immediate payment is that while there will be no negative impact on completed transactions to sellers, the sellers will have the benefit of reduced reporting for unpaid items. Over time we believe tat the simplicity of the buying experience will actually increase the number of buyers willing to try the platform, as also improve the overall experience of both buyers and sellers on the site.
I hope your sales are back to normal and more soon .
As regards your comment on shop vacation settings, I understand that our team was not able to replicate the issues. In case you have not done in already, I would request you to send sapana@ebay.com the screenshots of the issue so that she can get it investigated further.
Thanks for your numerous suggestions. Here are my point of view on them:
About handling New Customers – I think this is a very valid suggestion. In fact last month all top sellers had received some documents that gave various guidelines on better customer support. However, I also believe that the best people to teach other sellers about good customer service are the sellers themselves. I will ask the team to arrange for a seller led workshop where the seller can give tips and trade secrets on good customer service.
Marketing ideas – I totally agree with your basic premise that we need to encourage existing buyers. However, we need to execute any such program in a manner where we can be sure that the gifts reach the buyers. I know the buyer team is already on some exciting plans for our buyers and they will share them with the community once the plans crystallize.
Rajan Saheb, Thanx.Buyers get that for not paying up for multiple purchases. What I request,is,please give them some more time to react before you act.Probably an alert for 15/20 days will do the job. Sometimes a buyer,such as 'qatar991'is too proud to ask for reinstatement. The loss is permanent.Community has lost a repeat buying international buyer. Anyways,just some more caution please. Thanx very much, Truly, Amitava
Good to hear from you again. I totally agree with you that regular buyers are as important to eBay as are new buyers. There should never be an instant of a legitimate buyer ever being suspended from eBay. At times, a buyer warrants suspension because he has violated the site policies. Typically a buyer will get suspended when he does not pay for the products bought by him. In such cases if a buyer wishes to get re-instated all he needs to do is pay for the products.
While I will not be able to discuss the exact reason of suspension of these buyers on the boards, our Trust & Safety team would be happy to help get legitimate buyers back on the site.
I have been selling on eBay for over an year now. My journey so far has been more or less smooth. I am highly impressed by the attention eBay gives to its sellers. With the recent changes, the menance of NPBs has also been reduced to just 10% from the previous 50%. This is my personal observation and may not reflect the trend. The only problem that remains is the fear of a -ve feedback. We mostly have to surrender to unreasonable demands of the buyers for the fear of getting a-ve feedback. For example, I sold an item to a buyer from Mumbai. I had clearly written in my listing that the item only carried a one week testing warranty and any broken or missing part should be brought to my notice immediately upon receipt. The buyer, after one month, sent me a message that the item was sub-standard and that's why it broke just after one month of use. I told him to see the listing and he instead gave me a -ve feedback. Apart from that, he abused me and threatened me. Now, I had to refund him his full money including shipping and ebay fees to get the feedback withdrawn. Is there no way to save the sellers from such buyers? If not, then it means that each item automatically carries atleast a 3 month warranty irrespective of what the seller writes.
First of all, thanks for reporting this issue. As mentioned in my post to Jaipur_fashions, I believe the team has already taken action in this case. As I explained, it sometimes does take time for the action to be visible as we try and ensure that we do not take erroneous action against any account. However, rest assured that keeping eBay India a level playing field for all sellers is as much a priority for us as it important for you.
First of all, hearty congratulations on your 1000th feedback! I believe it is an important milestone and I hope you can soon join the 10,000 feedback club .
Also, thanks for your kind words. All our efforts are supplemented by the excellent products and service that good sellers such as yourself provide our buyers.
I am glad that you liked the various promotions. The team is planning to send winning certificates to the winners of the contest.
Thanks for buying on eBay and I hope that you continue to enjoy your eBay experience. We are especially committed to improving your experience on the site.
As regards your comment on shill bidding – this is expressly not allowed on eBay and is strictly monitored by us. On occasion, a seller may get away with it, but I would suggest that for the most part our team has a good track record of identifying shill bidding patterns.
I might point out that sometimes buyers assume that sellers are shill-bidding when this is in fcat not the case. This happens most often when a bidder has selected an item and placed ‘auto bid’ on the item. The auto bid functionality allows buyers to specify an amount upto which the system will auto bid on the buyer’s behalf. While this is very helpful feature for buyers, at times it can give an impression that the seller could be possibly shill bidding. I wonder if this may explain the cases you’re talking about.
I am sorry to hear that you had a bad experience on eBay. As you might know eBay has a Buyer Protection program in place which protects our buyers against such situations. I understand my colleague from TnS has already reached out to you explain you the process of filing for Buyer Protection.
Also, thanks for reporting the incident. This will help us in taking action against the seller. We work closely with various police departments to ensure that any fraudulent activity on eBay does not go unpunished.
Once again we truly appreciate your usage of eBay and we hope that this one experience will not deter you.
Thanks for posting! I always look forward to hearing from regular board members.
I read on the boards that your daughter had outstanding SSC results . Do congratulate her on our behalf.
I understand your concern on the topic of a seller getting lot of false feedbacks. As regards your TnS concern, I understand that the team has already taken appropriate action. Just to give you a perspective on how the TnS team works – whenever we get a report, the team investigates to ensure that the report is correct and double checks to ensure that the violation is genuine. Then, as the case may be, the user is sent a warning or asked for explanation. A user is normally given 48 hours to respond and more than one attempt is made to contact the user. If a user is not contactable or does not respond, only then we take action against a user. I agree that this is a slow process, but it also helps us ensure that we do not hurt the interests of a legitimate user. Also, please allow me to take this opportunity to ensure you that every complaint or mail received by the team is reviewed and actioned. We are not always able to tell you the action that we have taken, but we always look forward to hearing from you.
Thanks for your suggestion on Phone support for all buyers. As you might be aware, the CS team will be soon launching phone support for all PaisaPay transactions. We are sure that this endeavor will help us cover a significant amount of buyer issues. At the same time, some time back we started phone calls to buyers who file for disputes to ensure that they are aware of the dispute and buyer protection process. We will continue to learn from these experiences and will further evaluate on how we can serve our buyers better.
Thanks very much for your appreciation. Your words of encouragement truly motivate us.
Thank you for your invaluable advice for the community and eBay from time-to-time – it’s great to have you on the boards again.
I appreciate your kind words on the team’s efforts. As regards your comment on change at a faster pace, we recognize the need for more rapid turnaround of product features and have been making some important architectural changes to ensure that we are in a position to reduce the time to market for new features that we’d like to introduce locally. Our roll-out of the Shopping Cart functionality and immediate payments has been done using this new flexible method of product development.
That said, we operate on a global platform and have the benefits of excellent best-in-class in e-commerce functionality that is being developed for markets where we’re really focused on optimizing the end-to-end user experience. We also have the benefit of a large number of global buyers buying from India sellers which is another big advantage of this platform. Being on a global platform means that you sometimes need to trade-off time-to-market for the other benefits. As I mentioned above, we are in the process of making a few changes which will allow us to also reduce time to market.
While on the subject I’d be interested in understanding if sellers such as yourself would use seller-funded coupons?
Thanks for your kind words - I’m glad to hear that you find the new features useful. Personally, I’m really excited by the introduction of the Shopping Cart which will allow buyers to buy multiple items in one buying session. Also, as you correctly state one of the big benefits of the Shopping Cart will be to reduce the incidence of UPI, which is sometimes onerous for sellers.
As regards your question on item availability in the Shopping Cart, if a buyer does not pay for items in the Shopping Cart immediately, the items will remain in the cart until they become unavailable on the site. i.e., it is bought by some other buyer or the item ends on its own.
Also, Sandeep from our product team informs me that he plans to conduct a fun ‘I Know eBay’ contest to help our sellers learn all about Shopping Cart and other site changes. I hope you will have lot of fun in the contest, and learn all about the site changes.
Wow! The number of posts is really encouraging. Thanks for taking the time to be here today. I recognize that each of you has taken time out from your schedule to be here today and I really appreciate that. Given that we have 60 minutes, I’ll try and cover as many posts as possible in the next hour. To the extent that we have some unanswered posts I’ll make sure I get to them soon and have the replies posted onto the boards. Let me get to the questions…
A warm welcome and thanks for joining us today in this discussion.
Today we have Rajan Mehra, Country Manager, eBay India with us. Rajan will be with us for next one hour and will be answering your questions on buying and selling on eBay. To post your question, thoughts or comments, please click on the Post a reply button (on top or bottom of the page). Rajan will start with answering to previously posted questions.
Please welcome Rajan to the boards and here we get started...
I am a fairly new purchaser on eBay and I must say that even though the convenience of shopping is reduced to just a click of a button, the danger of receiving unsatisfactory goods still persists. I have bought so far 3 items over your portal and the last one, meant to be a gift, is in not exactly the state it claims to be in. I have asked for a replacement but seemed like the vendor was "too busy" to deal with things that could harm his reputation, and therefore, reputation of eBay. (I am referring to item# 110146281056)
Something (or someone?) must be done in circumstances like this, that needs immediate customer redressal.
Thankyou and all the best in your endeavors. God bless.
I have filed a dispute for item no 250139376486. 'Item not delivered after payment'. The seller after accepting the payment mailed a consignment numbar without actually shipping the item. Sine thed he is not responding my mails and till today morning his mobile was only ringing. he was not picking my calls. At present I am not able to connect his number. may be he has played some mischief with his number. I am now convinced that he has malafide intentions. He is not going to deliver the item. Under such circumstancec why should I wait for 30 days for a refund. Once we are convinced that the seller is gone the refund should be immeiate. Why should the buyer face the music and be kept in dark about the investigations. The buyer is a party to the investigations. He has to be kept informed of the actions initiated to track the seller. Why should his funds be blocked for no fault of his? In such cases the buyer should get an immediate refund under the assurance that if the seller resurfaces he is still committed to buy the item. What legal action will be taken against the seller for providing fake consignment number without actually shipping the item.
Dear Rajan Bhai I Foresee The Current Year Would Be Remembered For A Long Time As The Golden Era For Ebay India I Am Sure You'd Feel Very Good As You Are At The Helm Of Things At This wonderful Time
Numerous Changes Are Welcomed And Are Bearing Positive Reflections For Us.
Continuing The Good Work ... Do You Have Any Plans To Reward Dedicated Age Old Powersellers With High DSR's ? By Rewards , I Do Not Mean Chocolate Boxes And So Any Plans To Help Such Dedicated Sellers Expand Their Sales Channel With Peace Of MInd And Added Co-operation From Ebay
Why don't you have "Business & Industrial" Category on Ebay.in like it's available on almost every other Ebay site in the world. Don't you think this would expand the horizon for ebay.in as well? This category is doing so well on other sites and I reckon so can we over here.
Dear Mr. Rajan Many sellers open more than one shop for a variety of reasons, different Product Profiles or to tailor products to different geographic marketplaces. Life would be so much easier if you could have multiple shops on one User ID. Whats The Hitch Actually In Allowing So ?
Dear Mr. Rajan , I Would Like To Draw your Attention to the following there is a feature of mutual feedback withdrawal avilable to sellers as well as buyers Now withdrawn feedback, if it was a neutral once , after it is withdrawn you can’t see the rating so it’s easier to assume it was a negative.
So withdrawing a neutral is more detrimental as it will be assumed by future buyers as a negative . Any justification as to why it is so ? and how does it help anybody , this feature ??
I have had long discussions with your telesupport executive , and would like to bring this important improvement to your attention as well .
I have been using eBay in my listing in the US and in INDIA . Unfortunately in INDIA you dont have a Buyer Verification and Endorsement Criteria like they do in the US . When registration is sought , you should ask for some Credit Card or a Bank Account as Collateral , so that when the buyer Fails to Fullfill his --AGREE TO BUY -- Promise his account gets debited ayways . Why should the Seller Suffer losses in terms of time due to Non Serious buyers ?
You do have a Buyer Scrutiny Criteria while making a Sell Listing . But there is one category in ii : Buyer Feedback Score Less than -1 or -2 or -3 , I would rather prefer this as , I want to Sell to Buyers ONLY whose Fedback Score is +5 and above .
Over the Past year , out of 10 Sales on Ebay India , only 3 End up Paying while 7 Just dont respond and we have to apply for Full Value Credit and wait for 7 + 8 Days !!!--that is far too much . 15 Days and such a waste of time .
You have got to make sure that the Buyers are Geniuine , I have tried SMS Verification as a Critera , but has hardly helped . Buyers simply fool around by Bidding , Cut Genuine Bidders and end up doing nothing and wasting time . This does not happen in the US .
So as an Alternative you can Modify a Buyer Critera as an Option to Sellers who think like me as follows : ALLOW ONLY BUYERS WHO HAVE : 1)Have a Feedback Score +5 and Above 2)Have Gone through Credit Card verification 3)Have an SMS Verification with the phone listed with the Same Name /Address as that Registered with Ebay and you can tie up with the Cell Phone Companies to add the Buyers Bought Value in his or her Phone Bill . 4)While Registering Seek a Copy of the Telephone Bill or Electricity Bill for Address Proof . ( You have enough Staff and Profits to Keep Such a Verification Office )
Finally for very large Values like Rs25,000 and above , you should have Recovery Offices in all Cities to liquidate the Stuck Payments.
I am sure that , the Name Ebay gets Sellers to Post on ebay but if there was any other ECommerce Portal with options with the above critera Sellers would prefer to Move over to that .
Hi MR MEHRA Iam brand new to ebay,I would like to learn practically under experience ebay seller,I hope somebody can help me out,I will appreciate and I dont mind paying for it,so desperate I am what is your advice.I am in mumbai and I am an importer of various products such as massage chairs,massage bed,foot massager,digital safes,mobile phones,etc.PLEASE HELP ME THANK YOU.
Hi Unfortunately I shall not be able to join the thread with Mr. Mehra . I wish I could ! I hope he answer my query. Anyways, I will get back to it as soon as possible and read the posts
Thanks for joining with us on this Open Discussion.
First thanks to the all the team members for the improvements and achievements made. We are happy that eBay is getting some shape. But the important fact is our sales growth is still the same as before. After Aug2006, it went up and after two new major changes nothing is exiting us. Why ? .
Definitely eBay team is working hard to bring changes and new implementations. We supported every changes and policies. But if the changes are frequent sellers become "Genia Pig" and victims of the research. Each time you change the system, our sales is affected and we are worried about new changes now ( Probably we should take a vacation for a month when you introduce new changes. So that our time and money will be saved !!!). For example when sales picked up in Oct 06-Mar 07, again plunged in April due to new fees policy. Previously we faced problem is when the Gallery picture fees was introduced in Last Aug. Every time you change something our sales affected.
After "My shopping Cart" is introduced now, sales is gone below the earth and Shop vacation setting is not working properly , due to that my 1 week sales is gone. Please read my threads posted about each changes. We all work harder to keep eBay values and policies. Unfortunately we don't want to be Genia pigs, you have to take care us, this is my kind request. eBay is open system, you can clearly see how our sales gone down. When you are preparing for change exercise prepare for this Tsunami and take care us. Introduce successful promotions to keep the customers during the changes you make.
eBay's Fault :
I lost my sales from 10-16th July due to the "My Shpping Cart" changes, it is not my fault, it is eBay's fault(Read my thread below). How to get fees rebate for the period, whom to contact. We hope you take care sellers.
About handling New Customers : Once a customer registered and bought an item from a seller, since he is new buyers, seller has to take care, educate, help the buyer to keep in eBay. Because of small fault some sellers does not treat new buyers properly. Every new buyer is an asset to eBay, if no customers we are not here. So please arrange a workshop for sellers how to handle them kindly and take care them.
About marketing :
eBay can send free coffee mugs/Pens with eBay logo printed on it to existing customers work in call centers and software companies. That can bring eBay to a spot light. While sending packaging materials to PowerSellers you can also send some pens/mobile phone tags/wrist bands/small gifts with eBay logo. So that sellers can send directly to customers along with the items. eBay can save shipping cost.
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). As regards your question on providing extra benefits to Power Sellers, we have been evaluating a number of programs, including some to reward top users of the site. However, it would be premature for me to announce anything at this time. Suffice it to say that Power Sellers are amongst our most passionate users and we value what they bring to the site and would want to make sure that we benefit them in a number of ways.
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