My account has been suspended today with no sated reason at all!! I got these messages form ebay
1. Your PaisaPay registration is suspended
2. Your PaisaPay remittance is on hold
I am a student selling stuff for my pocket money but right now Rs.25k is stuck with ebay people with no reason at all, this is a very huge amount for me. It's been killing me all day and am totally helpless not knowing what to do. Can any of you guys please help me regarding how i can approach them. I already called customer support in vain. I mailed them at inrswebhelp@ebay.com but did not get confirmation of any kind or reply of any kind from them. Please someone kindly help me out. It's really bothering me a lot!!
i have the same problem like every other...my account is not suspended...but my remittance is put on hold...no reason nothing... i am a student...sld my old iphone to buy a new one..and they have eaten my money...i ll go to consumer court,so ebay you can't get away with this so easily...and with the amount of sellers complaining...i guess our case is pretty strong.
Hello I am a seller on ebay and my paisa pay remittance has been put on hold. The amount put on hold is 11,920. Please help me out of this I’m a huge problem of this i have sended the product to all customers but why my account has put on hold.. am a poor person by believing ebay I shipped the product but now why like this? Please resolve my issue
Hey guys I suppose I am one of those lucky chaps whose dues are settled by the buyer, albeit after 5-6 months, I had lodged a complain via Pay Pal Website and I assume some pressure was put by them on the buyer to settle the dues ?????. I wish I knew if Ebay really did something to speed up the dues..... ?????
It feels good to recover hard earned money and effort. All the best to yu guys who are still fighting for your rightful dues.
well In my case they send me a message that saying my paisapay account on hold contact the customer support. I chat with the CC people they told that I had to send the copy of POD to the paisapaypod@ebay.com. I aksed why I need to send the POD becoz the buyer already conformed. Then he told no reason just said "some times the paisapay team need the proof for some transactions not for all". Becoz its the 20th day from when I shipped that item and the buyer conformed the receipt 7 days before and left feedback, I just sent the copy of POD to the team and they replied we will proceed next 48 to 72 hours, but now 144 hours gone and nothing happened? I don't know when they gonna clear this "paisapay on hold" button....?
well In my case they send me a message that saying my paisapay account on hold contact the customer support. I chat with the CC people they told that I had to send the copy of POD to the paisapaypod@ebay.com. I aksed why I need to send the POD becoz the buyer already conformed. Then he told no reason just said "some times the paisapay team need the proof for some transactions not for all". Becoz its the 20th day from when I shipped that item and the buyer conformed the receipt 7 days before and left feedback, I just sent the copy of POD to the team and they replied we will proceed next 48 to 72 hours, but now 144 hours gone and nothing happened? I don't know when they gonna clear this "paisapay on hold" button....?
Indianjunkyard has a point we need some sort of a guarantee also as sellers that if things go wrong without any fault of ours then we shud be able to recover our investment, right now our investment, time and effort is totally lost. Ebay is big Corporation and can easily have some sort of a fund or insurance fund for genuine losers like us. If it does not in the future I am sure it is going to loose lot of clients. They have to show some flexibility, right now the system is far too rigid, I am sorry to state this.
I wonder if any of our grievances in this Forum are being attended to or even read by the Administration, has any of the folks here have any idea ? Or are we simply being ignored?
so Kkolli85 whats UR status of the suspension. Does any one responded to solve Ur issue.? Respond from Ur side so we able to know what happened to another seller on eBay.
I feel really sorry for saroop. Really guys we should fight against these one side policies. Seller is becoming the looser here, we spending lot of time in making good listings with nice price, waiting for a buyer response then giving nice information, after getting the payment through the system called "paisapay" which is becoming like a fraud, then packing with nice and tight then dispatching it through reputed couriers for lots of money, then waiting waiting waiting at the end U receive neither money nor the item. Its like "free service" and the middle men called eBay team is sitting at their pcs and having coffee or tea and saying "Our policies are strict". Really little by little I am loosing interest on eBay.
I am telling again we need a UNION, we should raise our voices against these fraud policies against sellers.
My case is also kinda sad, mind yu all these years, right from the inception of Baazee.com I have had 100 % faith in either selling or buying on Ebay.
But a case where I shipped a used desk top with accessories to Imphal (NE States) has left me with a very sour taste and without doubt I have stopped buying or selling on Ebay for the time being. My a/c is not suspended.
My case which I feel heavily favors buyers is grossly unfair. I shipped the item well in time, followed all rules of Ebay but in the surface transportation to NE, the goods got stuck in or around Guhwati, because of transport blockade and political unrest, arson etc etc. For weeks I could not get the status from GATI, it kept on saying goods in transit. The buyer was kept in the loop always, and what happens, the deadline of delivery runs out and the money is refunded to the buyer.
I am told by Ebay to call the goods back ???? From where and how ? who will bear the costs again. I had paid the freight for the desk top and was hoping to get the price of my items and freight back. Now I am sitting with a cat in my bag, suffering for no fault of mine. Ebay has to ensure some guarantee to us, the sellers,
1.unforeseen circumstances happen then the money shud not be refunded esp when all the criteria has been met by the sellers.
2.that when the goods did reach the buyer after a few weeks, POD was given but the buyer refuses to pay despite so many emails back n fro. I do not know what is the reason, we are still trying. I am individual and not a company, all my efforts and savings are gone astray and with the very heavy system of getting in touch with the right people in Ebay this makes us more heart broken.
The buyer is using my desk top , and Ebay has washed its hands off totally, it can not do so easily, we trust Ebay when we sell our items and we shud get some protection in case of these unforeseen circumstances. Why so much haste to return and leave us stranded may I ask ?
Or Ebay shud pre warn to all sellers that shipping to NE STATES IS PRONE TO RISKS AND DELAYS OR THE BUYER SHUD TELL US THAT THINGS ARE UNEASY on their side and that money can be kept in abeyance with PaisePay because of these reasons !
Ebay policy that now the case rests between the seller and buyer needs amendments, we need to have some cover also. Why shud we suffer the total loss without any fault of ours. I am still waiting to a solution to this case and it is almost 5-6 months old.
Some one in the Head Office in USA needs to explain us this one sides policy and I think my last email, one of 100, has gone to the USA office, I heard from the buyer saying he was trying to send emails but could not as he was using wrong email id etc ??????? I do not know if Ebay is applying any pressure to settle this, it is all so quiet, just a ck from Ebay to say that they will revert, when ??? May I ask and with what answer ?? If the buyer has a conscience I hope he pays as he says he will after taking my a/c number for the 10th time.
well In my case today they send me a message that saying my paisapay account on hold contact the customer support. I chat with the CC people they told that I had to send the copy of POD to the paisapaypod@ebay.com. I aksed why I need to send the POD becoz the buyer already conformed. Then he told no reason just said "some times the paisapay team need the proof for some transactions not for all". And I asked what if I don't give or don't have the POD? he said "the money will be refunded and Ur paisapay account will be suspended". And he didn't given any reason whats the problem that lead to force me to give the POD. Becoz its the 15th day from when I shipped that item and the buyer conformed the receipt 7 days before and left feedback, I would have stuck if I lost that POD.
I just sent the copy of POD to the team. I don't when they gonna clear this "paisapay on hold" button....? what kind of mess is this..? Here in eBay sellers treated like beggers.
1) After Reading many discussion forums on ebay I Think,
2) Ebay Have To Understand Both buyers & sellers Needs,
3) They Cannot Give all priority to buyers & they should give same Priority's to sellers also because If There No Seller There No Buyer Also,
4) Now Days Many Sellers Saying Our Money & Business Is Not Safe With Ebay
5) We Really Dont Know When Our Seller & Paisa pay account's Get Suspended Without Proper reason & Proper Response
6) To Open New Seller & paisa pay Account, ebay Ask So many verification's + documentation KYC ETC, but Before suspending any seller or paisa pay Account Why Ebay Dont Contact Seller & Ask Directly If Some Issue Done By Seller ????
7) Our Hard Earned Money is Not safe in paisa pay at all,
8) The reason gives by ebay & paisapay team " police violation " Is Not At All Correct also not proper business manner,
9) all the seller's had put Money & Efforts like listing products online & sending couriers & giving proper costumer service & Also paying ebay More then 50% of their Seller's profits,
10) I Dont Understand Why This Ebay Costumer Supports Is For What reason ??
Any Seller Called to costumers support they says" contact buyer or email to trust & safety Team is Only Answers To your All Questions
In case Buyer Calls Saying Contact Seller or Contact Trust & safety team or Click On help Center is Only Answers To All Questions
For This Two Answers Do We Need Ebay Costumer Support ???
my eaby seller account also suspended, i called them on that issue, they are telling that the money will get refund to the buyer and again we hav to ask buyer to send the money to our account...its totally rubbish
My brother also face the same problem with the amount Rs 30000, in my brother case the amount refuned back to buyers, but it will take more than 2 months time, its really struggled for my brother, so My request is pls be in touch with buyers,
Even i am one of the sufferer of the same issue. Its been more than a week but no proper confirmation from the ebay team. Only one things they are going on telling is that the payments will be refunded back to the Buyer.
In this case, I have already spoke to the Buyers about it and they are ready for an offline transaction but the condition is that unless they dont get the refund credited to their account.
I am unable to get an information from the ebay time so as how much time it takes, its almost around 10days.
Can somebody help to know how much time these people take to process the refund incase of suspension of Paisapay registeration & remittance on hold for sellers.
Please tell me the exact time frame so that i can have a little peace till then coz am damn worried and this tension of my money on hold is killing me like anything.
Please somebody help who have experianced such a case and how much time does they had to wait for the refund.
My account has been suspended today with no sated reason at all!! I got these messages form ebay
1. Your PaisaPay registration is suspended
2. Your PaisaPay remittance is on hold
Amount of Rs23000 has been put on hold. I did contact paisapay and they all told me is that the account has been suspended.No reason is mentioned by customer care. All they tell me is account has been suspended.This really makes no sense. I am not sure if paisapay takes a look into this forum. The worst part is we are not intimated about which Ebay polices has been violated. This really sucks. Does anyone know on what can be done further to escalate this issue.Please do reply if someone has got any positive results.
I guess ebay will never change... eBay is for buyers, buyers and only for the buyers... Now its like everyone playing their part in ruining the seller's reputation. A Buyer can threaten a seller to give a negative feedback. The customer care people doesn't know what is happening in and out. And ebay suspends seller's account without no reason. And the story goes on.... bad, very bad...
[Reason for this reply: Today my account got suspended]
i was a small seller on ebay for last 3-4 months just 6-7 days before ebay sent me a msg telling that they have suspended my paisapay account and they also told me that my remittance has been suspended now my hard earned 85,000 to 90,000 rs is held there i am writing mails to mails but thers is no reply i am calling there customer care and they have no knowledge according to them the trust and safety team handles these issues i written mails to them also but again no reply
all are they saying that i have violated their policy but when i ask which policy and how then there is no reply
i need the money urgently but they are not willing to return it
i am also in favour of taking legal action in consumer court if anyone support me plzz write to me at akhileshebay@gmail.com
plllzzzz help meeeeeeeeee
NOTE - As my previous account was suspended, so i made a new account to post this reply.
Hi as per ebay there is no separate policy violation for a single item.Once they say policy violation they will block your account suspend the paisapay registration and put your remittance on hold.The same thing happened to me.And they would not disclose the reason for paisapay suspension or let us know what policy have we violated.It is a totally useless system and new sellers will think twice before they start selling in ebay if they read this forum.I do not think all sellers are aware of the policy's of ebay completely.At some point of time there would be few or no sellers at all in ebay.in if the case scenario goes such.I am seeing experienced power sellers even fearing to list costly things by seeing the conditions of fellow sellers by reading forums.
And at last friend,we are helpless we have to contact the buyer offline to get our money back.Its inevitable.ebay.in's paisapay cannot be trusted in terms of protection for sellers.There is nil or 0% protection.And as long as this continues newer frauds will continue to dominate ebay driving out all sellers.Genuine buyers and genuine sellers cannot survive in ebay.
I am not getting any info at all.. i called up the customer care people today also and just got the same reply that i violated some policy and my money would be refunded back to the buyer!!!!
But one thing am not able to get in here is if there is policy violation with some transaction then why all the transaction are reversed??? Is it the case that all my pending remittance from all the transactions reversed or only the transaction where as ebay said there is policy violation are reversed??
But isnt there anything i can do? I am not even getting a reply from inrswebhelp@ebay.com either. If i can atleast talk with them it would be helpful for me.
Hi they would not reply or reveal the reasons for your suspension of paisapay registration.Even when the buyer has confirmed he has received the item there are minimal chances you will get your money from ebay.In most cases they will give the money back to the buyer itself when paisapay registration is suspended.
Thanks a lot for the reply. The problem is that i already shipped the products long back and i even got a confirmation from the buyer that he received the product. I had a remittance scheduled from ebay on monday for Rs. 19k but it has been put on hold. Other shipments worth around Rs. 4.5k are waiting for confirmation from buyer. I am at huge loss now with no good reason. I am not even getting any reply from ebay people.
Hi Raghu i am one of your kind.Ebay will send the money back to the buyer itself and if you have shipped your product already you are gonna be in real trouble.If the buyer is genuine he will pay you offline.If he decides not to pay you,you are doomed.There is 0% protection for your money.Paisapay policies are very funny and it offers no protection for buyers.Best wishes.
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