Dear sellers, We have sold some items on ebay and ebay is not able resolve our problem and they are taking too long. We first reported this to ebay on Feb 14, 2012 and still i.e om Mar 13, 2012 the answer is pending. Its about ebay final value fee.They have charged us a different fee(i.e 5%) compared to whats written in the ebay fee chart (i.e 2%). Not sure how to resolve it and what is the Ebay escalation procedure and problem resolution timeline. Please suggest and share your views.
Below is the latest chat that I had with customer support and the supervisor and still I am waiting for the call from ebay( where is 7:30 pm promise )
Dhanashree B Hello, Welcome to eBay Live Help. My name is Dhanashree. How may I assist you today? shoppers_paradise4u Hi,
shoppers_paradise4u I have sold several items on ebay however I have been charged wrong final value fee
shoppers_paradise4u already reported to ebay on feb 14 and made several calls but no resolution yet
Please allow me a moment while I check details from my end.
Dhanashree B Can yu confirm what are the charges you ahve been charged?
Dhanashree B *have.
shoppers_paradise4u The items are listed in Consumer Electronics-> Electronic Gadgets ->Other Electronic Gadgets category. The items are voltage converters of 20 and 50 watt which are not "TV Accessories" so I assume the fee should be 2% however they have been charged 5%.
shoppers_paradise4u Last time I called ebay the customer support told me that the extra fee will be credited in the next invoice however, I do not see any credit in my invoice
Dhanashree B I see that your case has been escalated to our team for the same issue.
Dhanashree B And they are working on your issue.
Dhanashree B A of now they have not receive any update and hence you have not receive any details form them. shoppers_paradise4u its almost 20 days since you are working how long will you take
Dhanashree B I understamd tat it is long time that your case has been escalated to my team.
20 days is too long there should be a proper reason for the delay
shoppers_paradise4u and you people are not giving clear answer
shoppers_paradise4u some are saying already resolved and now you are saying escalated and waiting
shoppers_paradise4u Can I talk to a senior or your supervisor please
Dhanashree B I relly apologies taht you have not receive any update regarding your case.But I will make sure taht you will receive a call back from my billing team.
shoppers_paradise4u that i have been told several times, please connect me to your supervisor please
Dhanashree B Okay.
Dhanashree B Please be online.I cannot transfer this chat to them but I can make them seat on the same chat will it be fine for you?
Dhanashree B Please be online while I transfer this chat to him.
Dhanashree B Has transfered you to:Dhanashree B Dhanashree B
Hello *****, I am Rahul.
Due to technical error at our end this chat session has not been transferred to my extension.
Dhanashree B Regret for it.
shoppers_paradise4u no prob Dhanashree B
Thank You. shoppers_paradise4u if you can resolve my prob i will be happy Dhanashree B
I can certainly look into your issues and try my best to ressolve it.
shoppers_paradise4u This is regarding my case on ebay fee that is pending form last 20 days, the last time I talked to the customer support rep, he told me that the case has been resolved and you will get the extra fee credit in your ebay invoice, however there has been no credit in the invoice.
shoppers_paradise4u I have sold several items on ebay however i have been charged the wrong final value fee as per the ebay fee chart.
Dhanashree B I regretr for the inconvenience caused.
Dhanashree B It seems that you've been wrongly charged extra percentage of final value fee, am I right *****?
Dhanashree B Alright , let me check my records for the trailed mails adn escalation regarding the same,. shoppers_paradise4u ok
Dhanashree B May I request you to please be online and allow me some moments to do so?
Dhanashree B Thank You.
Dhanashree B *****, I've checked with my records and my team and noticed that this issue has been priorized . we are working on it.
shoppers_paradise4u ok but 20 days for this simple issue is too long Dhanashree B Yes, I do understand..
You can expect a call from our Billing team best before day end,i.e., before 7.30 pm today
shoppers_paradise4u I want the credit for the items already reported and the items in the same category in the current invoice as well, please find a permanent solution the this as every time I am selling a similar item in the same category the wrong final value fee is being applied.
Dhanashree B Yes, the same issue has been highlighted and we are into it to finalize and solve the isse so it should not repeat in future,too.
shoppers_paradise4u ok i am looking forward to a permanent solution and will wait for your call