This is really really bad. As per ebay only the amount shown on the screen was suppose to be charged but the courier guy took Rs.500 extra as octroi charges. I was not aware of this and I might report this to consumer forum if required. I will never buy from ebay again. Never Ever!!!!
Well in my case, it was not mentioned on the seller page about Buyer paying for the octroi, if it is mentioned, yes one will have to pay and seller should not bear the charge as it is a tax, but if its not mentioned, anyone would assume that everything is already paid for. Also online stores such as Flipkart, it is clearly mentioned that buyer pays only the amount thats shown on website, i.e. price is inclusive of everything. No octroi no nothing extra. Ebay should inform all its seller about putting this on their page.
it is the sellers responsibility to mention it in his listing that octroi will be charged extra if seller has mentioned and then buyer is now complaining then its buyers fault, but if seller has not mentioned in his listing that octroi will b extra then its sellers mistake and he should refund the octroi charges
If you live in an octroi zone, it is your duty to keep yourself informed about octroi charges, what will the seller do, he has mentioned in the listing that "octroi is payable by the buyer", what more do you expect. If you want to vent out your anger do it on your state government (take your state government to consumer court) and not by giving a Negative feedback to the seller. Please understand that the octroi amount is not going in the seller's pocket.