We have often heard from our community the need to have a third Party Online Dispute resolution mechanism that could assist our users in the Online Dispute Resolution process.
Based on your feedback, eBay is happy to announce the launch of third Party Online Dispute Resolution (ODR) on the Security and Resolution Centre.
ODR INDIA is an ODR service provider designed to aid in dispute resolution. At ODR INDIA any type of dispute can be resolved through
If you have any dispute on eBay, which you are unable to solve to your satisfaction after you lodge a complaint using eBay Dispute Resolution Console, you may take assistance of ODR INDIA. ODR India is easy, convenient and also has a special promotional offer exclusive for eBay users.
We hope you will find the above services useful. If you have any questions or clarifications, feel free to post on this thread
Regards, Sapana (On behalf of Trust and Safety Team)
I have received a warning message from your partner "Odrindia.com - ODR Case Notification" stating that :
"IMPORTANT NOTICE: Non-response to this email and case will lead to this case being reviewed based on what the seller has stated and the feedback may be withdrawn. There will be no revision of this case once the case is closed."
Ebay know it very well that I have made the payment but the seller did not send me the item, because the winning bid was Rs.4900/- where as his Ebay "buy Now" price was Rs.6000/- plus. Although I have got back my paisapay, the credit card company will charge me service tax.
The Buyer is always the loser in Ebay because Ebay gets Commission from the seller. Kindly remove the negative feedback and give the seller positive rating from your side.
I think this is way too costly, Rs.500 for automated negotiation!!! I understand that there is no human mediator in this, its just a 2-way communication on the ODRindia site. They charge money for this whereas on Square Trade it is ABSOLUTELY FREE!!!
Many of you have expressed wish to get greater clarification regarding ODRINDIA.
We are working with the ODRINDIA team to conduct an online workshop to help clarify your doubts and get answers to your questions.
As soon as we have details about the relevant dates, we will update you all. Till that time, you may continue to post your questions regarding ODRINDIA on this thread.
1. What is the locus standi of this ODR in India 2. Is the decision of ODR is enforceable in India 3. How shall the ODR's decision be enforced in India 4. What are the releifs available unde ODR in India
These are the important ones as the traditional DRs are not of much success in India.
Seriouly have you thought of seller like us who sell at rs250 per item with shipping, how do you expect us to use this service, you should have fee structure according to total value of item,, I know it cost to have someone hire some to take care still we small sellers can't afford it.
US$ 11 for assisted negotiation which is free in Square Trade.
US$ 34 for Mediation - Square Trade charges US$ 29.95. We were asking for an Indian Alternative at Indian Prices - Not US Prices. How many eBay.in sales are above US$ 34 ? I beleive the average value of an eBay.in transaction is US$10 . IF so how will a seller pay US$10 for mediation.
Rs.13,500/- for arbitration?????
Insanity.
God Bless eBay.in and TnS if this is their idea of ODR. You may be earning salaries in $$$$ but the site runs in India and transactions are done in Rs.
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